Account Manager
City : TORONTO, Ontario, Canada
Category : Operations
Industry : Financial/Banking
Employer : RBC
Come Work with Us!
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Job Title
Job Description
What is the opportunity?
In this role, the incumbent will be responsible for the proactive management of select Banks, Brokers & Exchange clients and the overall satisfaction of high revenue generating and complex relationships, achieving retention and growth objectives through exceptional client service.
What will you do?
- Develop and implement an Account Plan and Strategic Account Summary for assigned clients; and manage a strategic client portfolio at the relationship level
- Identify, develop and actively maintain relationships with key client contacts and act as an escalation point for issues impacting day to day service or the client relationship
- Understand and monitor individual client performance standards in preparation for formal service level reviews; and take ownership and accountability for escalated client problems
- Lead Due Diligence reviews. Champion change and collaboration with internal business partners. Ensure compliance with market requirements
- Maintain and grow RBC network to support client needs and take the lead sharing market and regulatory information with clients, Operations and client facing teams
- Simplify day to day operations, processes and interactions between business units and proactively make recommendations to Senior Management
- Manage change in support of bank strategies and new initiatives with a commitment to enhance client fulfillment
- Participate and support the up sell and cross sell of RBC solutions and sales activities
What do you need to succeed?
Must-have
- Undergraduate degree
- 7+ years financial services experience
- Securities experience
- Change Management
- Analytical skillset
- Proven client service experience
Nice-to-have
- Knowledge of the RBC IS platform
- Canadian Custody experience
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Excellent exposure to communicate with various business partners and stakeholders in Investor & Treasury Services and within other platforms as appropriate
- Opportunity to obtain hands-on experience throughout your role
- Working with an exciting, close-knit, supportive & dynamic group
- Opportunity to collaborate with other business segments within the bank
- Excellent career development and progression opportunities
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
Job Summary
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.