In 2022, Canadian Blood Services replaced longstanding restrictions based on sexual orientation with screening questions focused on sexual behaviour — a major shift aimed at reducing stigma and ensuring a safe blood supply. This change impacted many 2SLGBTQIA+ people, including gay, bisexual, and queer men, and some trans and non-binary individuals. In 2024, CBS issued a formal apology acknowledging the harm caused by past policies.
Today, CBS is working to rebuild trust with 2SLGBTQIA+ communities and employees by listening, engaging meaningfully, and transforming its internal culture. This work shows how organizations can take concrete, authentic steps to repair relationships and center inclusion in their mission.
