City : Surrey

Category : PERMANENT FULLTIME

Industry : Insurance

Employer : Westland Insurance Group

We're searching for an User Experience Designer on our Business Technology Enablement Office. Are you searching for new possibilities?

Westland Insurance Group Ltd has an exciting full-time opportunity for an User Experience Designer to join our Business Technology Enablement Office team in Surrey, BC at our head office.

Expected Compensation: The expected hiring range for this role is $58,400 to $73,000 based on a 35-hour work week. Actual offered salary will depend on the successful candidate's qualifications and experience, as well as market conditions for the role, and internal equity.

Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and conferences.

Discover what's possible, with Westland.

The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.

The User Experience (UX) Designer is a strategic partner in delivering seamless, user-centered digital experiences for employees and brokers at Westland.

This role produces lots of artifacts, from research findings and low-fidelity sketches to pixel-perfect visuals ready to be developed.

This role is responsible for designing and optimizing digital workflows, championing the design system, and collaborating across business units to ensure technology solutions drive business outcomes and user satisfaction.

As a User Experience Designer, you will blend human ‑ centred design, research, and data ‑ driven insights to refine how clients interact with the Westland brands at touchpoints across multiple digital journeys. You will uncover friction, interpret behavioral signals, identify experience gaps, and translate insights into user flows, low ‑ fidelity wireframes, prototypes, all the way to elegant high-fidelity designs.You will work cross ‑ functionally to deliver prioritized items, elevate digital experiences, and ensure our omnichannel ecosystem continuously evolves to meet client expectations and business priorities.

Interested in learning more?

Why you'll love Westland:

• An open, flexible and welcoming workplace
• Plenty of opportunities to grow and learn
• Autonomy to drive your own success
• Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
• A total rewards program that takes care of your financial, physical, and mental health
• Flexible paid Values Days to celebrate days important to you
• Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients

Why we'll love You:

• High-level proficiency in design tools (e.g., Figma, Sketch, Adobe XD) is required
• Demonstrated experience in maintaining and evolving a corporate design system
• Strong portfolio showcasing digital product design in a corporate or enterprise environment
• Excellent analytical, problem-solving, and critical thinking skills
• Hands ‑ on experience with journey design, research methods, wireframing, and flow creation using modern design and analytics tools
• Effective communication and collaboration abilities. Should be able to work independently and in multi-disciplinary teams
• Experience with business enablement, technology integration, or digital transformation projects
• Ability to thrive in a fast-paced and dynamic environment
• Familiarity with accessibility standards, AI, machine learning, and project management methodologies
• Familiarity with Agile, Service Design, and Design Thinking practices
• Self ‑ aware and objective, able to separate personal preferences from user needs and data ‑ driven decision-making
• A certificate or degree in UX Design, Human-Computer Interaction, Graphic Design, Information Technology, or related fields. Industry certifications are an asset

Once here, you'll:

• Intake and prioritization: Manage requests for new digital experiences and improvements. Engage stakeholders to understand business needs, pain points, and strategic goals. Frame design opportunities with clear scope, impact, and strategic alignment to support prioritization and accountability
• User research & insights: Conduct user interviews, surveys, and usability testing to understand user needs, pain points, and behaviors. Facilitate workshops and design sprints to gather insights and co-create solutions
• Experience design: Design wireframes, prototypes, and user flows for new and existing digital products. Ensure solutions are accessible, visually appealing, and aligned with business objectives
• Design system ownership: Maintain, evolve, and advocate for the corporate design system in Figma. Ensure consistency in visual language, interaction patterns, and accessibility standards across all digital products. Educate and support teams in adopting and applying the design system
• Collaboration & solutioning: Work closely with business stakeholders, IT, marketing, and insurance teams to translate requirements into effective user experiences. Collaborate with BTEO experience analysts and product owners to leverage feedback and data. Build strong, collaborative relationships with internal teams and vendors to ensure experience standards, research findings, and design decisions are consistently understood and applied.
• Execution & implementation: Partner with development teams to ensure design intent is realized in final products. Participate in project planning, provide design specifications, and support testing and training
• Continuous improvement: Monitor user metrics and usage analytics post-launch. Gather feedback, iterate on designs, and recommend enhancements to improve adoption and satisfaction
• Lead change: Champion user-centered design principles and best practices. Lead efforts to integrate UX into everyday work, fostering a culture of innovation and empathy

#LI-VH1

#LI-Hybrid

Want to get to know each other better? Send your resume our way.