Technical Sales Consultant, Contact Centre
City : Toronto
Category : Customer Experience
Industry : Telecommunications
Employer : Bell
Req Id: 406512
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.
If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team.
Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.
The successful candidate will support and lead the sales under the Contact Center portfolio within a defined territory for the Large Enterprise Sales in Bell Business Markets. He or she will be accountable for sales strategy, business development, and target achievement of our various portfolio offerings including Professional Services, Contact Center platform deployments, Managed Services offerings, hosted contact center offerings as well as contact center agents workforce optimization.
Accountabilities:
- Developing and executing Sales plans and territory strategies
- Establishing successful proposal strategies, including presentation and demonstration for specific opportunities
- Executing demand generation programs
- Opportunity Identification & Ownership
- Systematically working through accounts with accounts teams
- Develop, present and refine solutions with upgrade/enhancement opportunities identified
- Work with extended Account team to promptly respond to customer requests, escalations, RFPs, etc.
Skills and Competencies:
- Excellent communication skills, both written and verbal
- Strategic thinking and creative problem solving skills
- Sound business acumen with experience in sales & business case development
- Demonstrated ability to deliver results and close business
- Expert knowledge of Contact Center industry
- Knowledge of contact center solutions:
- Cloud based solutions
- Amazon Connect
- Genesys Cloud
- 8x8
- AVAYA
- Pure Engage
- Verint
- Nice
- Cisco
- Knowledge in :
- Business transformation
- Solutions migrations
- Virtual environments (Voice bots, virtual assistants, virtual agents)
- Automated solutions
Experience Required:
- 5+ years of related business experience
- Manufacture specific Sales certifications
- Contact Centre operations experience is an asset
Education Requirements:
- Preferred Bachelors or Masters Degree in Engineering, Computer Science or Business
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Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Alberta : Calgary || Canada : British Columbia : Vancouver || Canada : Ontario : Mississauga || Canada : Ontario : Toronto
Flexible work profile: Mobile
Application Deadline: 06/30/2023
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.
Created: Canada, ON, Mississauga
Bell, one of Canada's Top 100 Employers.