City : Montreal

Category : Full time

Industry : Technology & Financial Services

Employer : TMX Group

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets.  United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

Join our high-performing Market Operations team as a critical link between financial markets and technology. This role is essential for delivering technology-driven initiatives, providing high-touch customer support for our Derivatives trading and market data lines of business, and ensuring the seamless execution of client certifications and QA testing. Based in our state-of-the-art office in the heart of Montreal’s financial district, you will play a pivotal role in supporting existing clients and shaping the future of our trading ecosystem.

Reports to: Manager, Technical Market Operations

Job Location: This role is hybrid (2-3 days/week in the office) - based in Montreal, QC.

Schedule: Monday to Friday, covering America's trading hours (8:00 AM – 6:00 PM). Occasional flexibility for special events or shift coverage may be required.

Key Accountabilities:

• Technical Support: Deliver Level 1 and Level 2 technical support for Direct Market Access Vendors, Canadian and Foreign Approved Participants, and Market Data Vendors.

• Client Certification: Lead and support clients through the application certification process, ensuring their systems meet all technical requirements for trading.

• Quality Assurance: Execute End User QA Testing for business changes and technology initiatives to maintain platform integrity.

• Market Intelligence: Gather industry insights and monitor competitor activity to provide actionable recommendations to management and Product Development teams.

• Stakeholder Collaboration: Coordinate customer communications across internal departments and act as a professional brand ambassador.

• Process Optimization: Continuously evaluate and provide recommendations to improve team workflows and operational efficiency.

Must Have(s):

• Experience: 1 to 3 years of experience within the financial services or capital markets industry.

• Market Knowledge: Foundational understanding of Market Operations, industry economics, and specifically Derivative and Equity markets.

• Technical Aptitude: Ability to navigate complex technical environments and translate business needs into technical solutions.

• Bilinguisme: Fluency in both French and English (written and spoken) is required to support partners and stakeholders in both languages.

• Soft Skills: A collaborative team player who thrives in a fast-paced, results-driven, and open environment.

Nice to Have(s):

• Tooling: Proficiency with Google Workspace (Google for Work).

• Infrastructure: Understanding of network fundamentals and IT components.

• Triage Tools: Experience with Level 1 triage using tools such as Netscout, Splunk or Wireshark.

In the market for…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived! 

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.

Please note that our company is not currently sponsoring work permit applications and the applicant must be authorized to work in the country where this position is located. 

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.