City : Toronto

Category : Operations

Industry : Financial/Banking

Employer : RBC

What is the opportunity?

The primary purpose for this position is to supervise and provide leadership for a team supporting standardized and/or manual processes. Incumbent will hire, onboard, and train new team members. Incumbent will provide training, coaching, recognition and development for team members, fostering teamwork and planning for succession. In addition, this position supports escalated customer service situations, completes process oversight, provides new initiative/process implementation support, and maintains accurate department procedures/reference materials. Incumbent must understand regulatory and organizational risks associated with work processes, how work is processed from beginning to end, and dependencies to other areas and departments. Work is completed under minimal supervision. Incumbent will address escalated questions independently; seeking assistance from Manager or other Operations resources as appropriate. Position contains increased elements of risk which are managed through operational reviews, system checks, and adherence to procedures.

What will you do?

• Hire, onboard, and train new team members.

• Supervise and direct daily work flows to ensure department service levels are met.

• Provide training, coaching, recognition and development for the team members, fostering teamwork and planning for succession.

• Serve as a subject matter expert for department processes supported by team.

• Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operations departments, RBC Business Units, external customers or industry participants.

• Address escalated questions independently; seeking assistance from Manager or other Operations resources as appropriate.

• Ensure that employees understand RBC vision, as well as support and reinforce targeted behaviors that contribute to RBC goals.

• Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance.

What do you need to succeed?

Must haves:

• Ability to work effectively in situations involving rapid change, shifting priorities, and/or simultaneous demands

• Ability to understand and meet business daily support needs on an ongoing basis

• Ability to effectively hire, train, lead and provide work direction to others 

• Effective problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements

• Experience with identifying and implementing process/system changes which reduce risk, increase efficiencies or enrich customer service

• Strong interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management

Nice-to-have:

• 4-year degree from an accredited university or equivalent or High school diploma or equivalent AND 5+ years of securities, banking, technology and/or job specific industry experience

• 3+ years prior securities, banking, technology and/or job specific related industry experience

• Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook)

• Sound organizational knowledge with operational mindset including products, processes, systems and regulatory and/or client needs

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Flexible work/life balance options.

• Opportunities to do challenging work.

• Opportunities to take on progressively greater accountabilities. 

• Access to a variety of job opportunities across business.

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

180 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeWEALTH MANAGEMENTRegularSalaried2026-04-132026-04-27

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.