City : Vancouver

Industry : Financial/Banking

Employer : Vancity

Our Story & Purpose: 

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members. 

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!? 

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Your Role in Supporting Our Members: 

As a Specialist, Special Accounts II, you will play a critical role in supporting retail members facing complex or high-risk financial situations. You will assess member financial positions, recommend tailored recovery solutions, and collaborate with internal and external partners to minimize loss while delivering compassionate, member-first experience. This role is ideal for a skilled financial professional who thrives in problem-solving, negotiation, and risk management while maintaining strong member relationships. 

This is a full-time, temporary role based at our Vancity head office and will report directly to the Team Manager, Special Accounts. This position will be a combination of hybrid and in-office work, in addition to on-site events and additional business needs. 

How You'll Make an Impact: 

• Assessing retail members’ financial situations to provide sound advice and support aligned with service and quality standards  

• Reviewing member profiles and identifying optimal recovery strategies including restructuring, payment arrangements, and other solutions 

• Negotiating repayment plans to achieve the best possible outcomes for members while minimizing organizational risk  

• Partnering with internal and external stakeholders such as legal professionals, realtors, and financial partners to resolve accounts  

• Maintaining accurate and compliant member files in accordance with established guidelines 

• Applying policies, procedures, and risk frameworks to support decision-making and escalate complex issues when needed  

• Providing specialized advice and guidance to support member solutions and internal stakeholders  

• Contributing to risk mitigation efforts by identifying discrepancies, trends, and potential areas of loss 

What You’ll Bring to the Team: 

• Post-secondary education or diploma in Business Administration or a related field  

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