City : Mississauga

Category : Operations

Industry : Financial/Banking

Employer : RBC

What is the Opportunity?

The Senior Manager leads an operations team responsible for adjudicating and administering commissions earned for eligible sales transactions fulfilled by Mortgage Specialists. They are accountable for all day to day compensation processes, including commission recoveries, process quality assurance routines, inquiry and dispute management, as well as special requests for treatment outside of compensation program parameters. The Senior Manager ultimately ensures commissions processed by the team are accurate and delivered in a timely manner.

What will you do?

• Oversee team and employee productivity/performance against volume, quality and service level targets.

• Change manage strategic initiatives that directly impact Mortgage Specialist compensation operations.

• Execute process and process control changes to successfully operationalize compensation initiatives.

• Realize productivity gains through standardization, process streamlining, automation and embracing a continuous improvement culture.

• Develop, evolve, and maintain procedures, operational guides, job aids and tools required to ensure clarity of end-to-end process execution.

• Represent the Incentive Compensation Delivery team cross-functionally with critical stakeholders across the compensation eco-system, including senior leaders.

• Leverage data insights to openly communicate key messages related to operational performance.

• Use a fact-based approach to develop action plans in response to operational risk and opportunity.

What do you need to succeed?

Must have:

• At least 7 years banking experience in an Operations production environment.

• Strong people management capabilities leading teams of more than 10 direct reports.

• Experience applying change management methodology to execute operational change.

• Demonstrated ability to work in a fast-based environment and manage competing priorities.

• Solid understanding of Home Equity Finance products.

• Highly capable of building impactful cross-functional relationships.

• Strong written, verbal and presentation communication skills.

• Bachelor's Degree or equivalent.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• A world-class training program in financial services.

• Opportunities to do challenging work.

Job Skills

Accountability, Change Management, Collaboration, Communicating for Results, Continuous Improvement, Critical Thinking, People Management, Process Improvements, Process Quality Control, Resource Planning

Additional Job Details

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGAMississaugaCanada37.5Full timeHUMAN RESOURCES & BMCCRegularSalaried2026-05-202026-06-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.