Senior Manager, Intelligent Automation & Orchestration
City : Vancouver
Industry : Financial/Banking
Employer : Vancity
Our Story & Purpose:
We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.
As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!
Your Role in Supporting Our Members:
As the Senior Manager, Intelligent Automation & Orchestration, you will lead the enterprise automation capability while evolving it into a product-driven, AI-enabled orchestration function. The role expands beyond traditional RPA to drive end-to-end orchestration across AI CoE pods (Automation, Applied ML, and GenAI), enabling integrated solutions that are user-centric, production-ready, and reusable across the organization.
You will lead a team of automation engineers and drive the integration of RPA, AI/ML, and GenAI capabilities to deliver scalable, user-centric solutions that improve member experience, operational efficiency, and decision quality. The incumbent applies a product management lens to automation capabilities—owning prioritization, roadmap, and value realization—and plays a key role in establishing standardized delivery patterns, platform alignment, and governance practices that support scalable AI adoption.
This is a full-time, permanent role based at Vancity head office and will report directly to the Director, AI CoE. This role offers a hybrid or remote work arrangement, with candidates able to work from BC or Ontario.
How You’ll Make an Impact:
Product Ownership & Roadmap Leadership
- Owning the automation product roadmap, aligning priorities to business value, ROI, user impact, and scalability
- Ensuring solutions are user-centric across branch, operations, risk, and digital teams
- Driving reuse across use cases and business units, reducing bespoke builds
Automation Design, Development & Production Readiness
- Overseeing design, development, testing, and deployment of reliable, scalable, production-ready automation solutions
- Ensuring solutions are integrated into enterprise systems and workflows
- Establishing standards for monitoring, observability, incident management, and operational support
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