Senior Manager, Cards & Loyalty Strategy
City : Toronto
Category : Strategy | Project & Program Management
Industry : Financial/Banking
Employer : RBC
Job Description
What is the Opportunity?
Cards & Loyalty ("C&L") is seeking an accomplished strategic manager to serve as Senior Manager, Strategy, supporting the development and execution of strategic initiatives that advance RBC's C&L business in service of our Personal Banking Empower 2030 ambition. Reporting to the Director, Strategy, Cards & Loyalty, you will work in close partnership with C&L leadership and key stakeholders and collaborate with colleagues across the organization.
In this role, you will be a key strategic contributor to C&L strategy, translating business priorities into actionable plans while providing strategic support to management on important business initiatives. You will have visibility across both Cards and Loyalty lines of business, positioning you to identify strategic opportunities, support cross-platform collaboration, and contribute to capability development anchored to a client-first approach.
The Senior Manager role offers meaningful scope to support strategic direction and deliver measurable value to clients and the enterprise. Working within a dynamic, results-oriented environment, this position provides the opportunity to influence business decisions, contribute to key initiatives, and help drive meaningful value for Personal banking clients.
What Will You Do?
Strategic Support & Analysis
- Translate business dynamics, market insights, and data into clear strategic analysis and recommendations
- Contribute to C&L Loyalty strategic priorities aligned with enterprise objectives and client-first approach
- Provide strategic analysis and recommendations to C&L leadership and key stakeholders
Team Leadership & Capability
- Mentor team members on complex strategic challenges and strategic thinking
- Foster a high-performance culture driving LOB and enterprise value delivery
- Continue to elevate C&L team culture through effective team routines (e.g., Town Halls & other events)
Stakeholder Collaboration
- Work closely with C&L leadership and cross-functional partners on strategic initiatives
- Prepare analysis and materials supporting management decision-making and reviews
- Participate in internal business routines and stakeholder engagement
Business Impact
- Support identification and analysis of strategic opportunities (revenue streams, cost savings, market expansion)
- Contribute to transformation initiatives and cross-platform collaboration efforts
- Help ensure strategies are operationally embedded and tracked for impact
What Do You Need to Succeed?
Must-Have:
- 3+ years in Corporate Strategy, Management Consulting, or strategic roles in Financial Services
- Strong strategic thinking and analytical rigor; proven ability to translate complex information to clear, compelling narratives that influence senior leaders and drive action
- Excellent written and oral presentation skills; strong technical ability with PowerPoint, Excel and Word
- Collaborative work style with strong interpersonal and relationship-building skills
- Sound business acumen and self-motivation
- Track record of contributing to strategy team initiatives
Nice-to-Have:
- MBA or graduate / post-graduate or professional designations or equivalent
- Deep knowledge of Cards and/or Loyalty industry
- Experience with digital transformation or business model innovation
What's in It for You?
- Leaders who support your development through coaching and managing opportunities
- Work on meaningful, business-critical projects delivering LOB and enterprise value
- Exposure to senior leadership and strategic decision-making processes
- Make a meaningful contribution to RBC's strategic direction in C&L
Job Skills
Client Counseling, Communication, Critical Thinking, Customer Relationship Management (CRM), Decision Making, Group Problem Solving, Long Term Planning, Organizational Change Management, Results-Oriented, Solutions DevelopmentAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.