Senior Analyst, Performance Reporting
City : Toronto
Category : Business Support
Industry : Public Transportation
Employer : Toronto Transit Commission (TTC)
JOB INFORMATION
Requisition ID: 12779
Number of Vacancies: View on TTC website
Department: Business Management & Performance (20001216) - Business Support (30000526)
Salary Information: View on TTC website - View on TTC website
Pay Scale Group: View on TTC website
Employment Type: View on TTC website
New or Existing Vacancy: New
Weekly Hours: View on TTC website Off Days: View on TTC website Shift: View on TTC website
Posted On: March 26, 2026
Last Day to Apply: April 8, 2026
Reports to: View on TTC website
The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:
Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.
Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.
The full Plan can be viewed on ttc.ca.
Career Opportunity
We have a great new opporunity within Finance. We are seeking to hire an experienced Senior Analyst, Performance Reporting.
What You Will Do
Reporting to the Manager, Performance Reporting, you will be responsible for developing and maintaining business performance reporting for the Corporate Services Group (CSG) and the Chief Financial Officer’s Office (CFO). This includes conducting advanced data and financial analysis & modelling, data mining, and data visualization, as well as developing business performance-related reports and presentations to support Senior Management’s ability to better track, monitor, and report financial and organizational performance and health.
You will develop understanding of corporate service drivers and environmental factors, interpret results of corporate services indicators, and analyze emerging business issues, trends and root causes affecting performance. This includes building and maintaining insightful daily, weekly, monthly and quarterly reports using various data sets and sources that will enable the CFO and Executives to monitor, track, report and analyze the performance of corporate service indicators
Further. You will build and maintain productive relationships at all levels of the organization to understand business requirements for performance reporting, continually evolve reporting to meet current and future needs, and ensure performance reporting processes are functioning as intended. Develop and deliver clear, compelling reports and presentations which summarize supporting analyses, findings and recommendations, and work closely with Senior Management to advise on strategy development, planning and decision-making
Conduct deep dives on important corporate requests, using various data sets, business intelligence, data analytics, financial modelling, trend analysis and data visualization techniques to generate and support actionable business performance insights and opportunities
As the Senior Analyst, you will also create and facilitate training for the Corporate Services Group to support the implementation and maturation of corporate business performance reporting practices and dashboards.
In addition to the above you will support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Help to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies
What Qualification Do You Bring?
- Completion of a post-secondary college diploma or university degree in a relevant discipline (e.g. Business Administration, Data Science, Computer Science, Mathematics, Statistics, Economics, Engineering, Public Administration), along with relevant experience in performance reporting, or a combination of education, training and experience deemed to be equivalent.
- Experience developing impactful, measurable, and relevant business performance metrics, targets, benchmarks and outcomes to monitor and report on organizational progress towards corporate strategic plans and priorities, business plans, transformation programs, and business cases
- Extensive experience with financial and operational data analysis & modelling, measurement reporting, and data presentation, to present and support strategic and financial decision making at a corporate or enterprise level
- Working knowledge and experience with business intelligence, data analytics tools, and self-service platforms (e.g. SQL, Tableau, and Power BI)
- Working experience with Power BI Dashboard and Report Development is preferred
- Considerable hands-on experience in the needs assessment, design, development, and implementation of multi-department e-learning programs and initiatives
- Extensive knowledge of and experience with public sector organizations or transit agencies is an asset
- Proven ability to design and implement business performance reporting and dashboards to support the maximization of financial and organizational performance and efficiency
- Proven ability to design and implement methods, tools, and training to support the production of business performance metrics
- Knowledge of project management methodologies and experience managing projects of various sizes
- Expert knowledge in MS Excel, PowerPoint and Word
- Strong quantitative, problem-solving skills and abilities to discover interconnectivities between various sources of data and observations
- Knowledge of concepts such as data segmentation, data clustering, and advanced analytics techniques
- Proven written and verbal communication skills, including delivering presentations with complex technical information to senior management team
- Ability to manage competing priorities and demands in a rapidly changing environment
- Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees
What Skills Do You Bring?
- Apply analytical skills
- Apply the principles and practices of quality assurance
- Create and deliver presentations in various formats
- Demonstrate appropriate and effective interpersonal communications through various media
- Demonstrate specialized expertise and knowledge in the assigned field
- Plan and organize activities / projects to meet section and organizational goals
- Use office technology, software and applications
What We Offer
- Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
- A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
- One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
- A comprehensive package that covers health, dental, vision and more.
- Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being
Commitment to EDI
The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or Jobs@ttc.ca . Any information received related to an accommodation will be addressed confidentially.
General Prohibition in Hiring Process
The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:
- The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
- All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
- During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
- You will not disseminate or disclose to any person any interview question.
Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.
Relatives of TTC Employees
The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.