Security & Emergency Services Technician
City : British Columbia
Category : Other
Industry : Real estate and rental and leasing
Employer : BC Housing
SECURITY & EMERGENCY SERVICES TECHNICIAN:
($49,944.28 - $56,796.64 Annually)
Reporting to the Director, Security and Emergency Services (SES), the Security and Emergency Services Technician position provides technical support and expertise to staff on Closed Circuit TV (CCTV) and Digital Access Control (DAC) systems, equipment, and software at regional offices and housing developments across the province. He/she/they assist site staff with troubleshooting issues, reviews technical contracts for accuracy, investigates technical issues as well as develops security tools and resources. The incumbent works closely with site staff, security system contractors, IMT and other business units to ensure that any new technologies or changes to technologies are deployed as seamlessly as possible.
The successful candidate will have the following:
EDUCATION & EXPERIENCE:
- Diploma in Information Technology, Computer Science or other relevant field.
- Considerable experience with security systems, participating in technical projects and working in a Microsoft Service Desk environment.
- Or an equivalent combination of education, training and experience acceptable to the employer.
- A Criminal Record Check is Required.
KNOWLEDGE, SKILLS AND ABILITIES:
- Considerable knowledge in technical configuration, implementation and support experience with the following CCTV and DAC software and technologies:
o 3xLogic VIGIL Video Management System and Vigil Central Management (VCM)
o Identiv Freedom Access Control software
- Considerable technical knowledge of desktop, laptop and mobile technologies
- Sound knowledge of project management
- Sound knowledge of new technology trends and opportunities
- Excellent organizational, analytical and problem-solving skills
- Excellent communication, facilitation, and interpersonal skills
- Excellent customer service skills
- Ability to provide knowledge, expertise, training, and advice to staff regarding security systems technologies
- Ability to create both end user and technical documentation
- Ability to work independently with minimum supervision as well as work effectively as part of a team
- Ability to excel working under pressure to meet deadlines and changing priorities
- Ability to use sound judgement in analysing problems and identifying weaknesses in services, policies and procedures.
- Ability to apply an intersectional analysis to programs and policies.
- Ability to be sensitive to the diverse perspectives of stakeholders (Indigenous peoples, racialized groups, people with disabilities, immigrant populations, 2SLGBTQ+ communities, etc.) and resolve conflicts in service delivery or program design.
- Ability to lift computer equipment up to 23 kg.
- Ability to arrange transportation to various Directly Managed sites and regional offices
- Ability to travel to regional offices outside the Lower Mainland as required
- Please Note: Successful applicant(s) are subject to a satisfactory criminal record search and are required to maintain Security Clearance throughout their employment.
Indigenous candidates are welcome to connect with an Indigenous team member in our organization to discuss the recruitment process and our workplace, please contact firstname.lastname@example.org to arrange a call.