City : Calgary

Category : Customer Service | Client Advice | Sales

Industry : Financial/Banking

Employer : RBC

What is the opportunity?

As the Regional Manager, Commercial Banking Advisors (RMCBA), you will provide direct leadership to the Managers Commercial Banking Advisors (MCBA)  and direct oversight of a team of CBAs in AB&T. Primary focus is the development of capability within the Commercial Banking Advisor team to support Relationship Managers and lead a team of individuals to achieve business results by successfully executing RBC and Business Financial Services’ strategic business priorities. You will provide ongoing coaching and development of staff, ensuring a high level of consistency across the region in the support provided by the Commercial Banking Advisor role. The RMCBA will exercise a considerable degree of impact and influence in a work environment consisting of multiple indirect reporting relationships where Advisors work to support Relationship Managers in Commercial Financial Services.

Please note: The successful candidate may be located in Calgary or Edmonton.

What will you do?

• Conduct structured, regularly scheduled sales management routines designed to build and sustain outstanding sales and client experience capabilities in each team member.
• Use an effective coaching program (including Observational Coaching),  based on a deliberate action plan tailored to each individual on how, when and on what to coach.
• Regularly assesses performance with candid, constructive feedback, recognizing & celebrating successes and addressing poor performance as needed.
• Coaches RMCBAs and CBAs in delivering a high quality, professional experience to Commercial clients.
• Enhance the capability of the RMCBA and the CBA team by building the necessary skills (including technical), to meet market needs, including knowledge of RBC Financial Group members for referral success.  Provide employees with opportunities for learning and development, leveraging people’s strengths and creating a positive working environment for the team. 
• Embraces change and instils a clear sense of purpose, urgency and bias for action and leads team members to successfully adopt change and continuously renew and improve.
• Sets high standards of performance, clearly communicates and follows through on expectations, responsibilities and accountabilities of each direct report.
• Applies business acumen and CFS banking knowledge in regularly assessing local market business opportunities and, by focusing on the key business drivers that lead to effective sales behavior and business results, adapts the team’s capacity for fullest productivity (“once and done”) and effectiveness (“execution excellence”).
• Coaches team members to maintain a balance of sales results , strong client relationships and to use proactive client relationship management skills for effective price/fee negotiation within prescribed guidelines.

What do you need to succeed?

Must-have:

• Proven sales leadership skills, including the ability to lead employees through organizational change
• Knowledge of CFS sales processes, required skills and activities
• Demonstrated ability to grow the business through effective partnering activities
• Strong relationship builder; able to establish both internal and external working relationships in order to identify and implement strategies for business growth
• Strong business and organizational knowledge, planning and implementing capabilities with a knowledge/experience across Commercial Financial Services within region supported, including sales and account management, direct sales, and operational expertise
• Demonstrated passion for putting clients first and the ability to impact and influence sales leaders, employees and partners
• Excellent communication, time management and organizational skills and commitment to ongoing learning

Nice-to-have:

• University Degree
• Understanding of cash management product & services
• Knowledge of business banking products, services and delivery/fulfillment channels would be an asset

Job Skills

Adaptability, Business Development, Client Centricity, Communication, Critical Thinking, Curious Mindset, Financial Acumen, Practice Management

Additional Job Details

335 8 AVE SW:CALGARYCalgaryCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2026-04-132026-04-27

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.