City : Quebec City

Category : Customer Service | Client Advice | Sales

Industry : Financial/Banking

Employer : RBC

What is the opportunity?

As part of a dynamic team, you will be responsible for assisting an Investment Counsellor and other members of the team in providing daily portfolio maintenance administration and superior service to high-net-worth clients of RBC Phillips, Hager & North Investment Counsel Inc.

What will you do?

• Respond to client inquiries and ensure any issue is resolved to the satisfaction of the client

• Be a key support to the administrative activities and responsibilities of the team

• Ensure trades are processed accurately and on a timely basis

• Manage all aspects of account opening and documentation and maintain client cash flows and balances

• Maintain records and files and attend client meetings as required

• Proactively assist with client management of appointments and scheduled meetings/calls

• Assist other team members and continue to strengthen cross-business working relationships

What do you need to succeed?

Must-have

• Mastery of the French language

• Diploma of College Studies (DCS) or bachelor’s degree

• Advanced proficiency in Microsoft 365 apps (Word, Excel, PowerPoint, and Outlook)

• Proven client service skills

• Meticulous attention to detail and excellent time management skills

Nice-to-have

• Intermediate or advanced level of English

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program, including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.