City : Calgary

Category : Full-time Salaried

Industry : Return to Work Services Non-Regulated

Employer : Homewood Health Inc.

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

As an Operations Support Coordinator you will be an integral part of a collaborative, inter-disciplinary team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!

What you’ll be doing:

• Provide cross‑functional administrative and operational support to multiple departments, adapting to shifting priorities and service demands.
• Prepare, maintain, and standardize documents, presentations, templates, and records to support consistent operations.
• Support intake, service routing, data entry, and reporting processes, ensuring accuracy and integrity across systems.
• Coordinate and support departmental and cross‑functional projects, maintaining schedules, documentation, meeting follow‑ups, and deliverables.
• Assist with change management activities related to new tools, processes, or service enhancements.
• Analyze administrative workflows and contribute to continuous improvement through process optimization, documentation, and standardization.
• Provide coverage, onboarding support, and training to staff as work transitions across teams.
• Act as a liaison across administrative and operational teams to support communication, collaboration, and follow‑through.

What we’re looking for:

• Experience providing administrative or operational support in a multi‑department environment with shared priorities.
• Demonstrated experience supporting projects, initiatives, or change activities.
• Strong proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook); experience with case management or enterprise systems is an asset.
• Excellent organizational skills and a strong attention to detail. Strong written and verbal communication skills. 
• Experience in healthcare, mental health, or human services environments is considered an asset.
• Demonstrated ability to handle sensitive and confidential information with discretion, professionalism, and sound judgment.
• High level of adaptability and flexibility, with the ability to adjust quickly to changing workloads and team needs.
• Excellent interpersonal, written, and verbal communication skills, with the ability to build positive working relationships across teams.
• Broad administrative competence, including coordination, documentation, record‑keeping, and process support.
• A collaborative, service‑oriented mindset, with a commitment to supporting operational excellence and stakeholder needs.

Why work with us

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.

This job posting is for an existing vacant position within the organization.