Operations Support – Analytics, BCI
City : Mississauga
Category : Customer Experience
Industry : Telecommunications
Employer : Bell
#indeed2023
Req Id: 411608
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.
If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.
The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology
INFORMATION OF DIVISION / HIRING DEPARTMENT / CAREER OPPORTUNITY
Bell is a dynamic organization that provides communication services. Our strategy focuses on placing our customers first by providing services tailored to their needs, while capitalizing on growth opportunities. We are currently seeking a candidate to fill the position of Operations Support – Analytics.
POSITION OVERVIEW
Reporting to the Manager, Channel Compensation, the successful candidate will play a key role in ensuring the accuracy and timeliness of payments for external distribution channels. This position offers the potential for continued learning and development, as well as satisfying professional challenges and benefits.
ACCOUNTABILITIES AND KEY RESPONSIBILITIES
- Generate and maintain SQL scripts to extract data for payment calculations and reports
- Ensure accuracy and timely delivery of commission payments
- Create and maintain reference tables and process documents
- Investigate and manage commission related claims
- Assist in the redesign and automation of current payment processes
- Identify opportunities for system and process enhancements
- Maintain good working relationship with channel partners and stakeholders
- Undertake audits to ensure payment accuracy and compliance with contract terms
COMPETENCIES AND QUALIFICATIONS
- University degree in Computer Science, Information Technology, Business or relevant field
- Proficiency in SQL and Microsoft Excel
- Proven ability to work independently in a dynamic and fast-paced environment
- Analytical; able to extract and analyze large amounts of data
- Strong organizational and problem solving skills; attention to detail
- Ability to meet aggressive deadlines without compromising quality
- Must be flexible, adaptable and versatile
PREFERRED SKILLS / EXPERIENCE
- Experience in PL/SQL
- Experience in SAS Enterprise Guide
- Working knowledge of Bell internal systems, processes, products and services
#EmployeeReferralProgram
Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Non Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga
Flexible work profile: Mobile
Number of positions: 1
Application Deadline: 06/13/2023
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.
Created: Canada, ON, Mississauga
Bell, one of Canada's Top 100 Employers.