City : Vancouver

Industry : Financial/Banking

Employer : Vancity

 
About the Sen?á?w Branch: 

The Sen?á?w Village community branch represents a meaningful evolution in how Vancity delivers purpose-driven banking. Identified in our 2026 business plan and planned to open near the end of Q3 2026, it reflects our commitment to reconciliation, equity, and relationship-based service, and will serve as the Centre of Indigenous Banking for the organization. 

Located on Squamish Nation land, the branch enables First Nations members to receive tax-exempt deposit interest and supports Nations who require financial relationships to be conducted on reserve - helping build trust, respect, and long-term relationships with Indigenous communities. 

The branch operates through a relationship-based, high-touch service model in a space intentionally designed to reflect Squamish Nation values. 

Key features include: 

• Pod-based wickets to support private and respectful member conversations 

• Bookable offices and flexible workstations to enable staff mobility 

• A dedicated Elders Corner, offering a culturally respectful space for Indigenous Elders 

• A design grounded in Squamish Nation cultural attributes, creating a welcoming and respectful environment for members and staff 

The branch serves Indigenous members, residents of Sen?á?w, and the broader public, with success measured not only by outcomes, but by the trust built and long-term community impact. 
 
Your Role in Supporting Our Members: 

The?Member Experience Officer (MEO)?will be fluent in digital tools, and guide members to deepen their awareness and ability to use Vancity’s digital services, and to promote adoption of these alternate channels. The MEO is fully functional in the traditional FSR sense and is also capable of administering some Account Manager functions. 

The MEO will conduct basic member interviews to understand debts, expenses, and income streams, along with early financial planning advice. Addressing the gap in our operating model for channel fluidity and flexibility of our queue-serving staff, the MEO will toggle between in-branch line-up, MSC/telephone queues and member walk-ins/appointments to administer duties as outlined above. 

This is a Part-time, Permanent role based at our Sen?á?w Village Community Branch (Branch 75) and will report directly to the Assistant Branch Manager.

How You'll Make an Impact: 

• Perform member transactions in-branch and through call center channels, leveraging multiple systems, accurately and efficiently to provide a positive member experience 

• Effectively prioritize what channel members across the organization most need to be served in (keeping service standard more even between calls, in-person line-up and financial advice appointments) 

• Onboard members to digital services/channels. Perform demonstrations of digital account opening and related product opening and accessing 

• Gather complete member information to both improve organizational data quality and improve our ability to communicate with and market to members digitally 

• Conduct basic Account Manager activities such as cashflow interviews, PAP and payroll set-ups, account openings, registered account set-ups, and onboarding credit 

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