City : Toronto

Category : Full-time

Industry : Finance

Employer : Sun Life

Vous êtes unique, comme le sont votre parcours, votre expérience et votre façon de voir les choses. Ici, on vous encourage et on vous motive à donner le meilleur de vous-même, et on vous donne les moyens de le faire. Vous travaillerez avec des collègues dynamiques – experts dans leur domaine – qui sont impatients de partager leurs connaissances avec vous. Vous aurez des gestionnaires inspirants qui vous aideront à développer votre potentiel et à atteindre de nouveaux sommets. Chaque jour, vous aurez de nouvelles occasions de rendre la vie de nos Clients plus radieuse – ils sont au cœur de tout ce que nous faisons. Découvrez comment vous pouvez faire une différence dans la vie des gens, des familles, des collectivités – ici et partout dans le monde.

Description de poste:

The M365 Productivity & Collaboration Engineer is a hands-on technical team member who delivers secure, scalable, and high-performing Microsoft 365 productivity, collaboration, and endpoint solutions in a large enterprise environment. This role blends deep Windows OS, Microsoft 365, identity, and collaboration expertise with modern desktop engineering practices to enable world-class end-user experiences.

The engineer thrives on solving complex business and technical problems, owns outcomes end-to-end, and balances operational excellence with project delivery.

What will you do?

Solution Design & Technical Leadership

• Design and deliver scalable and secure, Microsoft 365 and collaboration solutions aligned with the enterprise technology and end-user computing roadmap.
• Act as a subject matter expert for Windows, M365 productivity, collaboration, identity, and endpoint platforms, owning engineering standards, roadmaps, service improvements, and feature enhancements.
• Serve as technical lead on initiatives, building, validating, testing, and documenting solutions while ensuring smooth operational handover and knowledge transfer.
• Develop and maintain design specifications, and engineering artifacts that meet technical, functional, non-functional, security, and regulatory requirements.

Microsoft 365, Collaboration & Identity

• Engineer and operate Microsoft 365 services including Teams, Entra ID (Azure AD), Conditional Access, MFA, Intune, and Graph API integrations.
• Participate in identity security, assessment, and hardening initiatives across Entra ID, Conditional Access, and privileged access controls.
• Coordinate with business and application teams on SSO, identity lifecycle, and application integrations.
• Support audits and regulatory requirements (e.g., ISO, OSFI/OFSI, CDCP) by providing defensible engineering evidence and documentation.

Endpoint & Desktop Engineering

• Design, engineer, and maintain standardized Windows 10/11 endpoint platforms, including imaging, deployment, and in-place upgrades.
• Participate in Group Policy to Intune policy migrations and manage hybrid/comanaged environments using SCCM and Microsoft Intune.
• Develop, implement, and remediate endpoint security baselines, compliance policies, and desktop hardening standards.
• Support Windows servicing strategies including deployment rings, phased rollouts, and update orchestration using Windows Update for Business, SCCM, and Intune.

Operations, Automation & Continuous Improvement

• Collaborate with operations and support teams to analyze incident, problem, and trend data for continuous improvement and capacity planning.
• Implement solutions to improve stability, performance, security, patching, and overall end-user experience.
• Develop and maintain PowerShell automation for configuration, reporting, and operational efficiency.
• Identify when additional delivery capacity is required and coordinate internal, contract, or partner resources as needed.

Collaboration & Stakeholder Management

• Partner closely with networking, server, storage, security, service desk, and frontline support teams to ensure solutions are supportable and aligned.
• Communicate technical concepts clearly to both technical and non-technical stakeholders.

What will you need to succeed?

• 7+ years of experience in the IT industry, with strong focus on Microsoft 365, identity, collaboration, and/or endpoint engineering.
• Strong written and verbal communication skills with excellent interpersonal skills.
• Proven troubleshooting, analytical, and problem-solving abilities in complex enterprise environments.
• Ability to manage competing priorities and balance operational responsibilities with project delivery.
• University degree or college diploma in a related discipline, or equivalent practical experience.

Preferred / Advanced Skills

• Deep understanding of Microsoft 365, collaboration, and security concepts.
• Advanced hands-on experience with:
  • Microsoft Intune (device configuration, compliance, endpoint security)
  • Group Policy (security and configuration)
  • Windows 10/11 imaging, deployment, and upgrade strategies
  • Entra ID / Azure AD, MFA, Conditional Access, and P2 capabilities
• Strong experience with endpoint security baselines, hardening, and compliance scanning.
• Advanced PowerShell scripting and automation skills.
• Experience with InTune, comanagement, and hybrid endpoint environments.
• Knowledge of identity management, SSO, LDAP/LDAPS, and certificate services / PKI.
• Experience supporting audits and regulatory requirements.
• Working knowledge of endpoint security tooling (e.g., BitLocker, endpoint protection platforms).

What’s in it for you?

• We’re honored to be recognized as a 2026 Best Workplaces in Canada by Great Place to Work® Canada.
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®,  for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.
• Wellness programs that support the three pillars of your health – mental, physical, and financial
• The opportunity to move along a variety of career paths with amazing networking potential.
• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office

This role requires Reliability Security Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time.

L’échelle du salaire de base est pour l’emplacement principal du poste affiché. Elle peut varier selon l’emplacement du candidat sélectionné et d’autres facteurs. En plus du salaire de base, les employés admissibles de la Sun Life participent à différents programmes de rémunération incitative, dont le montant octroyé est discrétionnaire et dépend du rendement de l’employé et de la compagnie. Certains postes de vente participent à des programmes de rémunération incitative basés sur les résultats de vente individuels ou de groupe. 

Depuis toujours, la diversité et l’inclusion sont au cœur des valeurs de la Sun Life. Nous croyons qu’un effectif diversifié, aux points de vue variés et aux idées créatives, est avantageux pour nos Clients, pour les collectivités où nous exerçons nos activités et pour nous tous, en tant que collègues. Nous accueillons avec enthousiasme les candidatures de personnes compétentes provenant de tous les horizons.

Les personnes handicapées ayant besoin de mesures d’adaptation pour présenter leur candidature et celles qui doivent consulter les offres d’emploi dans un autre format peuvent envoyer leur demande par courriel à l’adresse thebrightside@sunlife.com.

Nous sommes fiers d’être une organisation hybride qui offre aux employés le choix et la flexibilité de travailler au bureau ou à distance, selon les besoins de l’entreprise, ceux des Clients et les vôtres! Nous offrons plusieurs options de travail selon les exigences du poste et les besoins individuels. N’hésitez pas à en discuter pendant le processus de sélection.

Nous pouvons utiliser l'intelligence artificielle pour soutenir la recherche des candidats, la présélection et la planification des entrevues.

Nous remercions toutes les personnes qui auront manifesté leur intérêt pour ce poste. Nous ne communiquerons qu’avec celles retenues pour une entrevue.

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