City : Surrey

Industry : Financial/Banking

Employer : Vancity

To support an open and transparent recruitment process within our department, please note we have identified a strong candidate for this opportunity. We welcome the opportunity to review other candidates who may be interested in this role or who would like to discuss future opportunities in our department as part of their professional development plan.

Your Role in Supporting Our Members:

As a Lending Administration Specialist, you will play a key role in ensuring accurate, timely, and efficient processing of retail loan administration transactions. Your work will directly contribute to an exceptional member experience by maintaining high service standards, identifying and resolving discrepancies, and supporting smooth loan funding, maintenance, and payout operations. We're looking for someone who is detail-oriented, tech-savvy, and thrives in a fast-paced environment.

This is a Part-time, Permanent role based at our Surrey central office and will report directly to the Team Manager, Centralized Lending Administration. While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands.

How You'll Make an Impact:

• Processing retail loan administration transactions such as funding, maintenance, and payouts in accordance with service standards
• Monitoring and maintaining system-generated and third-party reports to identify and resolve discrepancies
• Ensuring data accuracy and completeness across lending systems and documentation
• Investigating anomalies and escalating unresolved issues as appropriate
• Supporting continuous improvement of lending administration processes
• Coordinating with internal teams to ensure timely resolution of member-related lending inquiries
• Maintaining up-to-date knowledge of lending policies, procedures, and system changes
• Contributing to a positive team environment through collaboration and knowledge sharing

 
What You’ll Bring to the Team:

• Post-Secondary education or Diploma in Business Administration, or an equivalent combination of education and relevant experience
• Minimum 1–2 years of experience in lending administration, financial services operations, or a related field
• Experience using systems such as T24, LOS, and CRM
• Strong analytical skills with the ability to detect and resolve discrepancies
• Demonstrated ability to work efficiently in a fast-paced, high-volume environment
• Strong relationship-building and communication skills
• High level of accuracy, organization, and attention to detail
  
  

You’ll Thrive Here If You Are:

• Tech-savvy – People often say you’re a quick learner and great with technology & systems.
• Ready for a challenge – You have a positive attitude and are able to work in a fast-paced changing environment.
• Analytical – You can review information, detect anomalies, investigate and resolve discrepancies; you also know when to escalate unresolved issues to senior staff.
• A strong relationship builder – You find it easy to get to know others and build trust.
• Resourceful – You understand and utilize the network of resources available to you and can formulate appropriate solutions for your members.
  

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.  

What You’ll Earn:

The salary band for this role is CG1 Level B. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

**Posting Deadline: Please apply by Wednesday, March 19th, at 4:00pm. **

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.