City : Toronto

Category : Designer

Industry : Financial Services/Banking

Employer : Scotiabank

Requisition ID: 258078 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Are you passionate about crafting exceptional user experiences and eager to make a difference in the world of design? We are seeking a forward-thinking Lead UX Designer to join our design team on a contract basis in the vibrant city of Toronto. As a Lead UX Designer, you are accountable for driving design quality and outcomes across complex problem spaces while mentoring other designers and strengthening the design practice.

Join a team that designs digital self‑service and assistance experiences that help clients get things done with confidence. We focus on enabling clients to solve problems on their own, guiding them to the right support when human help is needed, and continuously improving how banking can be done digitally. This role is as a hands-on Lead Individual Contributor.

What You'll do:

Craft & Design Excellence

• Deliver and uphold high-quality UX and design solutions across complex products, features, or journeys.
• Demonstrate deep expertise in one or more design disciplines, with strong working knowledge across adjacent crafts (e.g., research, accessibility, content, technology).
• Contribute to and influence patterns, standards, and design systems, negotiating and aligning with peers across teams. Collaborate ensure alignment and cohesion across journeys.
• Demonstrate curiosity about AI and emerging technologies, especially its impact on customer experience, design craft, and workflows. Explores how AI can augment (not replace) human-centered design.
• Show awareness of ethical, trust, and transparency considerations when designing AI-powered experiences.
• Stay informed on industry trends in AI, particularly in regulated environments like banking.

Ownership & Influence

• Own the solution to complex, ambiguous design problems at the product or journey level. Work closely with product management, engineering, and business partners to drive an optimal client experience.
• Identify, reframe, and prioritize design opportunities that drive meaningful customer and business outcomes.
• Manage timelines and dependencies, anticipating risks and escalating early to keep work moving.
• Be accountable for understanding how the products and services you support work, including business objectives, metrics, and constraints. Present compelling design stories that connect user needs and business objectives.
• Represent and advocate for design craft within the organization and contribute to strengthening the design community of practice.

What You Bring

• Multiple years of experience in product, UX, or digital design, including experience on complex digital products or services.
• Proven ability to lead design work at a product or journey level, beyond individual features.
• Experience mentoring or coaching designers.
• Comfort operating in ambiguous environments, asking the right questions to create clarity.
• Excellent communication and storytelling skills, with the ability to influence without authority.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.