City : Toronto

Category : Innovation & Incubation / Innovation et incubation

Industry : Civil and Social Organizations

Employer : Canadian Red Cross

Title: Lead Intake and Investigation Specialist

Employee Working Location:  Partially Virtual / Hybrid (Canada)

Employment Status: Fixed Term Full-time (9 Months)

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

The Lead, Intake and Investigation Specialist will oversee all aspects of our external facing Integrity Reporting system pilot implementation including managing our investigative processes and tools and completing the intake and evaluation portion of the investigation to assess credibility, materiality, verifiability/feasibility as well as other relevant considerations to determine if a full investigation will take place.  Guided by our current processes, this role will be tasked with ensuring we meet regulatory requirements as well as bringing in best practices and oversee all investigations where our clients are involved by coordinating with internal stakeholders and identifying where we may need 3rd party investigation expertise.

In this role, you will:

• Lead the design and continuous improvement of intake, triage, and investigative frameworks and tools (e.g., intake criteria, case classification, decision matrices) to support consistent and defensible case assessment.
• Develop and maintain intake and case assessment standards and procedures, ensuring accurate documentation, confidentiality, and consistency in how reports are captured, assessed, and tracked 
• Monitor intake trends, case volumes, and emerging risks, escalating high-risk, sensitive, or complex matters to senior leadership as appropriate. 
• Provide insights and reporting on intake trends, case outcomes, and systemic risks, including briefings on significant or high-profile cases as required
• Support leadership by providing input on risk exposure and thresholds based on intake and evaluation findings, helping inform decision-making on investigation priorities and risk tolerance
• Provide guidance and training to stakeholders involved in integrity investigations, supporting consistency in how concerns are raised, assessed, and managed
• Collaborate closely with internal stakeholders (e.g., legal, PS, finance, service lines) to coordinate intake, evaluation, and investigative processes
• Monitor best practices in investigations, whistleblower/integrity systems, and regulatory expectations, incorporating improvements into intake and investigation processes
• Oversee and optimize the Integrity Reporting system and investigation tools, ensuring they effectively support intake, evaluation, and investigation workflows
• Provide subject matter expertise, coaching, and support to those involved in investigations, fostering consistency, sound judgment, and accountability
•Oversee the intake and initial handling of serious or high-risk reports, ensuring timely escalation, appropriate triage, and coordination of investigations (including third parties where needed).
• Represent the organization in relevant integrity, investigation, or compliance forums to benchmark practices and enhance intake and evaluation approaches

What we are looking for:  

 Graduate diploma/degree in a related field and/or a professional degree, certification, or designation in investigations would be an asset

•  Graduate diploma/degree in a related field and/or a professional degree, certification, or designation in investigations would be an asset

• Requires expertise in conducting complex, sensitive investigations, proven ability to analyze evidence, and knowledge of procedural fairness and legal standards. 

• Legal, Mediation, government relations or union arbitration experience would be an asset

• Comprehensive understanding of risk and/or incident and/or business continuity assessment principles, internal controls, and 
  response protocols. 

• Proven track record of successfully leading high impact and complex enterprise-wide initiatives requiring cross functional 
  stakeholder management and alignment. 

• Experience monitoring emerging issues and providing strategic recommendations to minimize organizational impact. 

• Capable of delegating work and coordinating efforts among cross-functional team members to achieve goals without direct 
  management accountability. 

• Experience with program management concepts, project management and change management methodology and tools with 
  the ability to coordinate multiple projects within tightly prescribed timelines. 

•  Proficiency in standard computer applications (Microsoft Office Suite) with the ability to work with additional relevant software 
  applications. 

• Experience working in charitable sector, multi-cultural environments and with people in distress

• Ability to leverage data to evaluate needs, design programs and derive insights. 

•  Experience triaging and managing serious or critical incidents and risks, including escalation protocols.

•  Excellent communication and influencing skills to synthesize diverse and sometimes conflicting perspectives and find mutually beneficial 
  solutions, often in sensitive or complex situations. 

• Ability to demonstrate a high level of discretion and integrity to handle sensitive workforce and organizational information

• Fluency in English is required, French is an asset.

Working Conditions: 

• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.

• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.

• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).