Job Title
Hospitality Associate

Full-Time or Part-Time
SEASONAL: Part-Time, 24 hours up to 39.5 hours per week

Hourly Wage Rate
$23.26 per hour

Anticipated Normal Work Schedule

Monday – Thursday: 3:00pm – 8:30pm
Friday: 4:30pm – 8:30pm

Note:
This schedule is subject to change. Incumbent may be required to work weekends and evening hours. This schedule may require you to take up to a 1-hour unpaid meal break depending on the schedule.

Job Description Summary

• As a cashier you will be representing both Starbucks and McMaster University Hospitality Services.
• Must have cash handling experience.
• Required to work in a very high volume, fast paced environment and be able to perform in a team setting.
• Must be able to soft sell and pair menu items.
• Starbucks barista training and certification considered a strong asset.
• Perform all duties of any job classification equivalent or lower filling in wherever needed to assist in our excellent customer service requirements.
• Will be required assume responsibility for opening and closing of facility.
• Must maintain the levels of supplies, cleanliness and tidiness of display fridges, merchandisers, counters, walls, shelves, glass, and storage facility.
• Must adhere to Starbucks and Hospitality Policies and procedures including the principles of FIFO.
• Be responsible for delivering and receiving change from customers. Prepare accurate reports and maintain accurate records according to policy/procedure.
• Ability to multi-task and work under pressure.
• Understand and deliver exceptional customer service.
• Refer to Cashier job description for more details.

Education & Experience

• Minimum 2 years’ experience in fast paced cashier position; minimum 3 years’ experience in food service industry.
• Barista and specialty coffee experience required.
• Must have good communication, reading, writing and English skills