City : Toronto

Category : Operations

Industry : Financial/Banking

Employer : RBC

What is the Opportunity?
As the Director, Automation Operations Enablement, you will lead the optimization and automation of access provisioning and de-provisioning workflows across Royal Bank of Canada’s and subsidiaries enterprise platform system. Your objective is to analyze current manual processes, identify automation opportunities, and drive the implementation of workflow automation solutions that reduce manual effort, accelerate provisioning cycles, and enhance compliance. You will be accountable for championing process efficiency, establishing governance frameworks, and building a high-performing automation team.

What will you do?

• Analyze current access provisioning and de-provisioning workflows across enterprise platforms to identify bottlenecks, redundancies, and manual touchpoints requiring automation

• Develop comprehensive automation strategies and roadmaps to reduce manual effort, improve SLA compliance, and accelerate provisioning/de-provisioning cycles

• Work collaboratively with IAM teams, business stakeholders, and platform leads to understand requirements and translate them into actionable automation plans

• Design process improvements leveraging workflow automation engines, RPA technologies, and integration platforms to optimize existing provisioning workflows

• Establish governance frameworks, monitoring mechanisms, and audit controls to track automation performance, maintain compliance, and ensure access control integrity.

• Lead and mentor a team of automation engineers; manage vendor relationships and evaluate automation tools and platforms

• Partner with Engineering and Infrastructure teams to integrate automation solutions within DevOps pipelines and enterprise architecture

• Design and optimizing access provisioning workflows using automation platforms, APIs, and scripting languages.

• Create and maintain documentation of automated processes, test cases, and automation performance metrics

What do you need to succeed?
 

Must have:

• 10+ years of identity and access management, or enterprise automation experience; with 5+ years in a leadership or senior technical role.

• Expert-level experience in process mapping, workflow analysis, and bottleneck identification within access provisioning and de-provisioning environments

• Advanced proficiency with automation technologies: workflow automation tools, RPA platforms, scripting languages (Python, PowerShell, Java), and API integrations.

• Proven expertise optimizing and automating manual access provisioning/de-provisioning workflows using workflow automation engines and RPA platforms.

• Technical knowledge of access provisioning platforms and IAM protocols and enterprise identity management systems.

• Hands-on experience with SQL, database querying, and integration platforms to connect provisioning systems.

• Demonstrated success by reducing manual touchpoints, improving provisioning cycle times, and managing large-scale automation initiatives.

• Experience with JIRA, and documentation tools for process tracking and automation governance.

• Strong analytical, problem-solving, and design skills with excellent oral and written communication abilities

Nice-to-have

• Computer Science, Engineering, or related technical degree/diploma

• Hands-on experience with enterprise IAM tools such as Sailpoint, Okta, CyberArk, or Microsoft Entra ID etc.

• Experience with cloud platforms (AWS, Azure) and hybrid identity environments

• Background in cybersecurity and access control best practices

• Familiarity with DevOps frameworks and CI/CD pipeline integration

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Opportunities to do challenging work
   

#LI-POST
#TechPJ
 

Job Skills

Adaptability, Business Appraisals, Business Process Design, Decision Making, Effectiveness Measurement, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Organizational Change Management, Process Management

Additional Job Details

16 YORK ST:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-04-102026-04-27

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.