Digital Business Consultant
City : Toronto, Ontario, Canada; Sault Ste. Marie, Ontario, Canada;
Category : Full time
Industry : Lottery and Gambling
Employer : OLG
Digital Business Consultant
GAME ON – OLG needs you
We’ve said GAME ON, and we mean it – OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based casino channels. Over the course of fiscal 2020-21 and fiscal 2021-22, OLG delivered nearly $2 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further, with a new strategic direction, to become a world class gaming entertainment leader with a globally admired digital platform.
We are ready to take this game to the next level and need a passionate Digital Business Consultant to support the team and Product Owner by acting as a bridge between stakeholders and the agile team. The successful Digital Business Consultant questions assumptions and requirements, assesses needs, finds gaps, and works closely with subject matter experts to detail requirements, features, and user stories. The role gathers and analyzes business requirements, provides references for users by writing and maintaining user documentation, supports user acceptance testing, operational readiness, change management and post-implantation to help the Product Owners build something that is practical within existing business rules and technology limitations. The role also supports the product roll-out plan and post-implementation success measurement (i.e., KPIs) to inform future products.
YOUR ROLE IN THE GAME
Reporting to the Senior Manager Digital Business Analysis, you will be empowered to:
Perform stakeholder analysis and requirements gathering sessions with key business stakeholders to establish business needs and workflows
Identify and map out what technology, expertise and stakeholders are needed to pass acceptance criteria successfully.
Develop and maintain business analysis artifacts (e.g., business requirements, requirements traceability matrix, user stories, epics, use cases, edge cases, etc.)
Manage testing activities using an Application Life Cycle Management Tool
Identify risks, constraints, dependencies and assist in the development of roll-out plans and risk mitigation strategies to ensure a successful roll-out.
Support Product Owners by coordinating with internal stakeholders, SMEs and third-party vendors when needed.
Help Product Owners understand business costs associated to engaging with third party vendors.
Create, leverage and/or update business deliverables including but not limited to gap analysis report(s), business process models/activity diagrams (i.e. workflows and related illustrations), flow charts and storyboards
Support the Product Owners in capturing and analyzing acceptance criteria, defining metrics to track success of the team (KPIs).
Support design and development teams with troubleshooting as they are building the solution.
Work with Quality assurance to ensure acceptance criteria is understood and that test scenarios are built accordingly.
Develop a deep understanding of current business processes and collaborate with partners within the division on continuous improvement initiatives.
Support the implementation of solutions into production and work with Lab team other partners within the division to develop and implement the roll-out plan.
Acts as a flexible resource to the design team to support activities such as user acceptance testing and other related activities.
Please note a large portion of this role is managing testing activity
Cross Functional Relationships
The role works in close collaboration with Lab team to enable planning and execution of discovery sessions, business requirements, development of business cases, writing and maintaining user documentation, drafting, and performing user acceptance (i.e., business) testing, and supporting product roll-out plans.
Works with key business stakeholders to establish business needs and workflows
WHAT YOU NEED TO PLAY
Knowledge & Work Experience: Knowledge of relevant aspects of a Digital business and technology components to support requirements gathering/business casing | Knowledge and experience in Agile methodology and tools preferred but not required | Minimum three years of experience as a Business Analyst or in a similar role in a medium-sized organization | Previous business analyst/system analyst experience with digital teams preferred.
Education: Bachelor’s degree or equivalent and competent in conducting various types of independent analysis including skills in data collection, cleaning, and analysis and the ability to extract/ present insights and findings.
Critical Skills: Ability to communicate complex messages and trade-offs clearly to senior stakeholders. Ability to make real-time decisions and produce high quality output under strict and accelerated timelines, with demonstrated 80/20 approach to structure and solution. Effectively works in a team setting with a diverse set of SMEs and stakeholders. Ability to proactively identify business needs within the team and represent the voice of the Product Owner to SMEs without significant supervision.
Negotiation and Influence: Ability to negotiate and influence effectively while being open to perspectives and maintaining strong relationships.
Strategic Thinker: Strong strategic and critical thinker with ability to delve into unique challenges and find creative solutions.
Collaboration & Fun: Inclusive and collaborative work style while creating fun and excitement in our work.
Integrity and Trust: Do what's right and operate with transparency and openness.
PERKS OF JOINING OUR TEAM
Part of a Bigger Picture: socially responsible company that gives back all its profits to the province and people of Ontario
Flexible Work Environment: to help balance both work and life
You Matter: family friendly work practices and remote work
Freedom to Innovate: supports new and better ways to be successful
Be your Authentic Self: environment that values diversity as a source of strength
Learning Galore: 24-7 access to robust online learning programs
Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario
Variable Pay Program: performance-based incentives to share in our success (Permanent OLG Employees Only)
Learn about OLG – GAME ON!
OLG’s purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. We are a multi-billion-dollar organization with a wide array of business lines including, lottery, land-based casinos, digital lottery and casino, horseracing, and charitable gaming. OLG is amidst a massive transformation focusing on being customer obsessed and bringing our digital business to a whole new level.
The key to our success is our people. Our culture will be grounded in true, positive partnerships that embrace trust, clarity, and openness in all that we do. We are supporting and empowering employees and teams across the organization through greater accountability, leadership development and growth opportunities. OLG is embracing more flexible work options and family friendly work practices including remote work.
Equity, diversity, and inclusion are essential elements of our culture, the cornerstone to our values of respect, integrity, stewardship, and excellence. At OLG, our employees have the space to be themselves and use their perspectives and skills to benefit the people and the Province of Ontario.
While we are re-shaping and growing our business, we are unwavering when it comes to living our purpose, and ensuring our business delivers meaningful benefits for the people of Ontario. OLG’s net profits are reinvested back into the province, contributing to the quality of life for Ontarians.
To learn more about OLG go to our website at www.olg.ca
We look forward to hearing from you, interested applicants please apply online by October 2, 2022.
OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at firstname.lastname@example.org if you require accommodation at any time throughout the hire process.
We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.