City : Toronto

Category : Hourly Temporary/Contract

Industry : Recruitment/Staffing

Employer : The Adecco Group

Adecco is currently hiring a full-time Customer Service Representative to join our client’s dynamic and fast‑growing team in Toronto, ON. This role is ideal for someone who is tech‑savvy, customer‑focused, and excels in a fast‑paced environment. You will deliver high‑quality customer support, troubleshoot platform issues, and contribute to improving processes, documentation, and overall customer experience.

• Pay Rate: $18.00/hour

• Location: Toronto, ON

• Schedule: Monday–Friday: 9:00 AM – 9:00 PM ET | Saturday–Sunday: 9:00 AM – 6:00 PM ET

• Job type: Temporary | Full-time

• Vacancy Status: This posting is for an existing vacancy.

Here's why you should apply:

• Paid weekly accurate and on time

• Strong health and safety programs

• Medical and dental benefits once qualified

• Free training programs

• New and quicker onboarding process

Responsibilities:

• Customer Support: Respond to customer inquiries via email and CX platforms like Intercom, ensuring prompt and high-quality resolutions.

• Troubleshooting: Clarify customer needs, determine the cause of issues, and provide effective solutions to resolve them.

• Platform Expertise: Understand the products and services inside out to educate users on best practices.

• Account Reviews: Monitor flagged accounts for suspicious behaviour and escalate as needed.

• Advocate for Client needs: Act as a voice for the customer, collecting feedback and sharing insights with the product team to improve the platform.

• Documentation & System Development: Contribute to the development of customer support materials, such as help articles, Standard Operating procedures, and FAQs.

• Continuous Improvement: Identify and implement opportunities to enhance the customer experience.

• Special Projects: Support strategic initiatives aimed at refining customer engagement and satisfaction.

Qualifications:

• Proven success in client relationship management.

• Strong ability to multitask and meet deadlines in a fast-paced environment.

• Availability between: Monday–Friday: 9:00 AM – 9:00 PM ET; Saturday–Sunday: 9:00 AM – 6:00 PM ET

• Exceptional verbal and written communication skills.

• Tech-savvy and proficient in tools like Notion, Slack, Google Suite and CX platforms (e.g., Intercom).

• Customer-first mindset with a positive, solutions-oriented attitude.

• A proactive problem solver who takes initiative and sees tasks through to completion.

• Ability to be in the office at our downtown Toronto office 5 days a week.

• Flexibility to work a variety of rotating shifts, including evenings and weekends.

• Must be legally eligible to work, and reside in Canada

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.

If you are interested in learning about the Aspire Academy to upskill into your next role!

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