Customer Service Rep II
City : Toronto
Category : Sales & Customer Service
Industry : Insurance
Employer : Intact Financial Corporation
At Intact, there are opportunities everywhere to thrive. We’re committed to supporting your journey to take on unique challenges and try new careers, while providing a Total Rewards offering anchored around your well-being. It’s all part of our Employee Promise to help you grow with us.
Salary for the employee will be determined taking into consideration a number of factors including experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different employee profiles. However, we encourage employees who may fall outside of this range to apply as well.
Salary range (but not limited to):
47,100 - 57,500Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):
5%
About the role
We are looking for a Customer Service Rep II to join our growing team!
What you'll do here:
Answer call and email inquiries in a timely manner and adhere to service standards and maintain quality interactions
Act as a subject matter expert for our Intact systems & products, including any system enhancements or new product launches
Support the use of Intact's Broker Technology including Contact, eDocs, Broker Portal & EDI Download
Log calls and identify potential training needs, system issues and system response times
Based on these technical trends & feedback from brokers on underwriting issues, provide recommendations to improve processes
Liaise with internal business partners on training requirements for usage improvement improve usage and Broker experience
Maintain usage reports on services & call types
What you bring to the table:
At least 2 years experience in a customer service role
Prior call center and insurance experience is considered a strong asset
Working towards Chartered Insurance Professional (CIP) designation considered an asset
Passionate about customer service and delivering an exceptional experience over the phone on a high volume queue line
A problem solver who will identify needs, troubleshoot effectively, and take accountability for providing solutions
An excellent written and verbal communicator
Strong team player with a positive attitude, with adaptable time management skills
High computer literacy, including working knowledge of MS Office product suite
Bilingual French and English (an asset)
No Canadian work experience required however must be eligible to work in Canada
At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.
Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Employees are solely responsible for ensuring they are eligible to work on the specified role and for maintaining their work eligibility.