City : London

Category : Hourly Temporary/Contract

Industry : Recruitment/Staffing

Employer : The Adecco Group

Adecco is currently hiring a Bilingual (Dutch/English) Customer Service Agent for a full-time remote position across Canada. This opportunity is ideal for a detail-oriented and customer-focused professional who thrives in a fast-paced, high-volume environment and is comfortable working overnight/early morning shifts.

As a Bilingual Customer Service Agent, you will play a key role in supporting class action administration processes by handling customer inquiries, managing claims-related communication, and ensuring a high level of service for affected individuals.

• Pay Rate: $32.00/hour

• Location: Remote (Anywhere in Canada)

• Schedule: Full-time, Monday to Friday, 3:00 AM to 11:00 AM EST

• Contract: Temporary

• Vacancy Status: This posting is for an existing vacancy.

Responsibilities:

• Provide professional, courteous, and timely responses to customer inquiries via phone and written communication in both Dutch and English

• Handle a high volume of inbound and written customer interactions

• Identify, investigate, and resolve customer concerns effectively

• Conduct detailed research and accurately document all customer requests

• Ensure all communications are clear, accurate, and tailored to the audience

• Support claims-related processes and assist with case-related inquiries

• Collaborate closely with internal project support teams

• Maintain a high level of accuracy and attention to detail in all tasks

Requirements:

• Fluency in both Dutch and English (written and verbal) is mandatory

• Must be available to work overnight/early morning shifts (3:00 AM to 11:00 AM EST)

• Previous experience in customer service, preferably in a call center environment

• Strong communication and problem-solving skills

• Ability to handle repetitive tasks in a structured, high-volume environment

• Knowledge of class action litigation, legal terminology, or settlement administration processes is an asset

• Secondary school diploma required

• Experience in claims processing or call center environments is considered a strong asset

• Must be able to pass a criminal background check

• Must be legally authorized to work and reside in Canada.

Interested in this position? Apply now! Our dynamic recruitment team is ready to welcome you and support you on your path to success.

At Adecco, our purpose is simple: to make the future work for everyone. We live our values — Passion, Collaboration, Inclusion, Courage, and Customer-Centricity — by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from people of all backgrounds and identities. Together, we are shaping a future that works for everyone.

If you would like to learn more about Aspire Academy to enhance your skills for your next role, feel free to ask!

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