City : London

Category : Hourly Temporary/Contract

Industry : Recruitment/Staffing

Employer : The Adecco Group

Adecco is currently hiring a skilled and experienced Customer Service Agent to work for our client in this remote opportunity! Our client is a world leading class action administration firm that has an experienced team of case managers, information technology experts, and notice administrators in Canada.

In this role you play a vital role in facilitating communication, managing claims, and ensuring fair and equitable resolutions for affected individuals. This role requires a combination of customer service skills and attention to detail.

• Pay rate: $28.00/hour

• Location: Remote - anywhere in Canada

• Availability Required: 8:00am – 5:00am PST

• Job type: Temporary | full-time

Here’s why you should apply:

• Paid weekly accurate and on time

• Strong health and safety programs

• Medical and dental benefits once qualified

• Free training programs

• New and quicker onboarding process

Responsibilities:

• Provide courteous, professional, and timely responses to a continuous stream of customer concerns, as well as written queries and written customer solicitations

• Identify and resolve customer questions and concerns.

• Conduct in-depth research and capture all aspects of customer requests.

• Ensure that the content of oral and written communications meets the needs of the target audience.

• Work closely with the project support team.

Requirements:

• Must be legally eligible to work, and reside in Canada

• Ability to work successfully in a call center environment (sitting, talking to customers in a repetitive, regimented environment for an 8-hour shift)

• Knowledge of class action litigation procedures, legal terminology, and settlement administration processes is an asset

• Must hold at least a Secondary School Diploma

• Must have experience with delivering exceptional customer service.

• Must be able to pass a criminal background check.

• Experience working in a call centre or claims would be considered a strong asset.

Interested in this position? Apply now! Our dynamic recruitment team is ready to welcome you and support you on your path to success.

At Adecco, our purpose is simple: to make the future work for everyone. We live our values — Passion, Collaboration, Inclusion, Courage, and Customer-Centricity — by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from people of all backgrounds and identities. Together, we are shaping a future that works for everyone.

If you would like to learn more about Aspire Academy to enhance your skills for your next role, feel free to ask!

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