City : Halifax

Category : Hourly Temporary/Contract

Industry : Recruitment/Staffing

Employer : The Adecco Group

Adecco is currently seeking a dedicated and enthusiastic Customer Loyalty Associate to join our client’s team in Halifax, NS. This is a temporary role with a competitive salary of $17 per hour. If you have a passion for customer service and are eager to help clients resolve their queries, we want to hear from you!

• Pay rate: $17/hour.

• Location: Halifax, NS

• Shifts: Monday-Friday 10:00am-7:00pm

• Job type: Temporary | Full-time

Here’s why you should apply:

• Hires fast, pays weekly.

• 4% vacation pay paid out on each weekly pay cheque.

• Medical and dental benefits once qualified.

• Free training programs

• New and quicker onboarding process

Responsibilities:

• Resolving client queries and requests through various electronic and telecommunications channels, including email, internet banking systems, facsimile, and telephone.

• Identifying customers’ needs, clarifying information, researching issues, and providing solutions and alternatives.

• Escalating issues to the appropriate specialist or department as necessary.

• Following communication scripts for handling different topics.

• Reviewing daily system-generated reports and proactively contacting clients to resolve a range of issues.

• Approving or declining cheques or debits to overdrawn accounts per the client’s policies and procedures.

• Staying current on all bank products and services, including rates and fees.

Requirements:

• Must be legally eligible to work and reside in Canada.

• Post-secondary education combined with at least two years of customer service experience.

• Previous experience in a customer support role.

• Strong phone and verbal communication skills along with active listening abilities.

• A customer-focused mindset and adaptability to various personality types.

• The ability to multi-task, set priorities, and manage time effectively.

• Familiarity with customer service practices and conflict resolution techniques.

Interested in this position? Apply now! Our dynamic recruitment team is ready to welcome you and support you on your path to success.

At Adecco, our purpose is simple: to make the future work for everyone. We live our values — Passion, Collaboration, Inclusion, Courage, and Customer-Centricity — by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from people of all backgrounds and identities. Together, we are shaping a future that works for everyone.

If you would like to learn more about Aspire Academy to enhance your skills for your next role, feel free to ask!

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