City : Toronto

Category : Hourly Temporary/Contract

Industry : Recruitment/Staffing

Employer : The Adecco Group

Adecco is currently hiring a full-time Collections Representative to join a dynamic customer service team. This role is ideal for individuals with strong communication skills who enjoy helping customers while maintaining professionalism and attention to detail.

As a Collections Representative, you will be responsible for making outbound collection calls, updating customer records, processing client requests, and ensuring accurate documentation of all customer interactions.

• Pay Rate: $21.00 - $22.00/hour

• Location: Toronto, ON

• Shift: Monday to Friday | 9 am to 5 pm

• Job type: Temporary | Full-time

• Vacancy Status: This posting is for an existing vacancy.

Here's why you should apply:

• Paid weekly accurate and on time

• Strong health and safety programs

• Medical and dental benefits once qualified

• Free training programs

• New and quicker onboarding process

Responsibilities:

• Make professional and courteous outbound collection calls while adhering to company policies and quality standards

• Accurately document customer interactions and call outcomes in company systems

• Perform skip tracing activities to maintain up-to-date customer information

• Meet productivity and performance targets during scheduled shifts

• Process daily returned mail and update customer contact information as needed

• Respond to client requests and escalate complex inquiries to the Contact Center Supervisor

• Maintain accurate records and ensure data integrity across systems

• Follow established procedures and complete additional duties as assigned

Qualifications and Skills:

• High School Diploma or GED preferred

• Previous customer service, call center, collections, or communication experience preferred

• Excellent verbal communication and interpersonal skills

• Strong computer and keyboarding skills (minimum 35 WPM)

• Detail-oriented with strong organizational abilities

• Ability to work independently and manage priorities effectively

• Must be legally eligible to work, and reside in Canada

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.

Please reach out to learn how the Aspire Academy can upskill you into your next role.

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