City : TORONTO, Ontario, Canada
Category : Customer Service | Client Advice | Sales
Industry : Financial/Banking
Employer : RBC
Come Work with Us!
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
*PLEASE NOTE THIS IS FOR VARIOUS LOCATIONS THROUGHOUT THE GREATER TORONTO REGION*
What is the opportunity?
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging market opportunities and act as an RBC Ambassador within the community you work in. Sharing common goals, purpose, vision, and values with other RBC partners, you build relationships and encourage collaboration across all roles, as well as steward digital enablement and multichannel usage. As a team leader, you support the ongoing development of staff through consistent routines to ensure a high level of employee capability and engagement.
What will you do?
- Inspire, orchestrate, and pioneer superior retailing excellence to deliver a memorable client experience
- Deliver results and support new client acquisitions through multiple channels, including your own team and local partners
- Lead change and allocate resources to meet the needs of the community, growing sales, revenue, and market share
- Ensure high employee engagement through recruiting, talent management, development, and career planning
- Coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage
- Take appropriate actions to close gaps identified through operational, credit effectiveness, and compliance reviews and reports
What do you need to succeed?
- Mutual Funds accreditation (IFIC or CSC) and minimum 2 years of licensed mutual funds sales experience within the last 3 years
- Completed an acceptable mutual fund branch management exam offered by the CSI, or ability to write an exam within 4 months of start date
- Minimum 3 years in a people management role
- Entrepreneurial business acquisition mindset
- Ability to employ digital channels, drive client awareness, and ensure your team is enabling clients with RBC digital access
- Experience in both business and personal banking
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.