City : Toronto

Category : Full-time Purchasing

Industry : Entertainment

Employer : Cineplex

The Corporate Fulfillment department at our Home Office in Toronto currently has an opening for the position of Bilingual Customer Service Representative, reporting to the Sr. Manager, Customer and Fulfillment Services.

The purpose of the role is to provide timely and quality service to our corporate clients, to ensure prompt shipment of orders.

What You Will Be Doing:

• Responding to incoming calls, e-mails and letters from clients across Canada in a timely manner.
• Maintaining/opening customer records and updating account information accurately.
• Accuracy in processing orders, both manual and online.
• Daily / weekly reports on orders / inventory.
• Resolving customer complaints on product and service issues by: determining the cause and offering the best solution to resolve the problem; expedite correction or adjustment; follow up to ensure the matter was resolved.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Contributing to team effort by ensuring you support all aspects of the overall department goals and objectives.
• Other administrative tasks as required.

What You Need:

• The ideal candidate will have, at minimum, a high school diploma and/or a post-secondary certificate or diploma emphasis on courses in business, administration, logistics and sales
• Proficiency, both written and verbal, in French and English is a requirement
• Proficiency in Microsoft Word, Excel and Outlook is a must
• Able to lift up to 30 lbs if required 
  • Full time hours may vary between
    • Monday to Friday 8 - 5
    • Work location On-Site at Head Office

Who You Are:

• Detail oriented and organized, with excellent follow up skills
• Guest service experience is an asset
• Self motivated; enjoys responsibility and accountability
• Excellent communication and interpersonal skills
• A friendly, outgoing personality and ability to work independently or as part of a team
• Problem solver and multi-tasker

Accessibility

Cineplex is committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at jobs@cineplex.com.

Interested applicants, please apply today.

#CB

While we appreciate all interest, only those candidates selected for an interview will be contacted. As part of Cineplex Entertainment’s standard recruitment process, suitable candidate(s) will be required to undergo pre-employment screening as a condition of employment or promotion.

No Agency Calls Please

LANG: EN