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Application Developer

Home / Application Developer

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City : Vancouver

Category : Other

Industry : Real estate and rental and leasing

Employer : BC Housing

APPLICATION DEVELOPER

($80,718.42 - $93,540.00, Annually)

POSITION SUMMARY

The Service Desk Analyst provides level one technical support on the IT Service Desk. He/she/they serve as first point of contact for clients seeking technical assistance over the phone or via our ticketing system. The position performs onsite and remote support and troubleshooting for the Home Office, all Regional Offices and Directly Managed Sites, while adhering to IM&T’s policies, procedures and standards in undertaking this work.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

  • Diploma in information technology, computer science, or other relevant discipline.
  • Completion of Microsoft MCSE or A+ Certification.
  • Considerable experience in progressively more complex and responsible work in a comparable environment.
  • Sound experience of each of the following: supporting desktop workstations and associated peripherals, providing first line support (help desk) to users, and working with Microsoft Office.
  • Or an equivalent combination of education, training and experience acceptable to the employer.

 KNOWLEDGE, SKILLS AND ABILITIES:

  • Extensive knowledge of desktops, laptops, printers, mobile devices, and all peripherals including audio/video devices
  • Extensive knowledge of Windows operating systems
  • Extensive knowledge of Microsoft Office Suites
  • Excellent organizational and analytical skills
  • Excellent communication and inter-personal skills
  • Excellent customer service skills
  • Ability to train users
  • Ability to work within a team of technical analysts and be a team player
  • Ability to work effectively and independently with minimal supervision
  • Ability to lift computer equipment over 40 pounds
  • Ability to generate and articulate new ideas and adapt effectively to new technologies
  • Ability to create and update technical and end user documentation
  • Ability to excel working under pressure to meet deadlines and changing priorities
  • Ability to arrange suitable transportation to travel to various worksites

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