Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Nous cherchons un Agent principal, soutien administratif, pour notre équipe grandissante!

Ce que vous accomplirez chez nous :

• Support de l’équipe d’indemnisation Cautionnement et Assurance-crédit dans l’administration des dossiers de réclamation.
• Obtenir et organiser l’information nécessaire en lien avec les dossiers de réclamation pour les conseillers en indemnisation.
• Télécharger et classer des documents dans les dossiers.
• Communiquer avec les réclamants et les autres parties prenantes.
• Rédiger des notes de suivi et tenir à jour les activités en lien avec la préparation administrative des dossiers.
• Gérer la correspondance et assurer la qualité et l'exactitude des informations.  
• Recopier des données à partir de documents ou de bases de données en utilisant nos méthodes normalisées.
• Produire des rapports pour les gestionnaires.
• Répondre à une variété de demandes de nature administrative.
• Soutenir des projets ou de nouvelles initiatives sur demande.

Ce que vous mettrez à profit :

• Technicien administratif ou combinaison équivalente d'études et d'expérience
• Minimum de 5 ans d'expérience dans un environnement de bureau
• Excellent service à la clientèle et capacité d'établir des relations
• Communication écrite et verbale exemplaire
• Hautement organisé et capable de gérer efficacement le flux de travail sans supervision continue
• Esprit d'équipe et attitude positive
• Capacité et volonté d'apprendre 
• Gestion des priorités
• Maîtrise de MS Office (Word, Excel et PowerPoint)
• Connaissance du logiciel Claim Center (atout)
• Le bilinguisme (français et anglais) — Nécessité d’interagir sur une base régulière avec des collègues partout au pays.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.