City : Vancouver

Industry : Financial/Banking

Employer : Vancity

Our Story & Purpose: 

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members. 

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!? 

 
Your Role in Supporting Our Members: 

We are seeking a hands-on Senior Engineering Manager, Digital Servicing Platform to lead modernization and evolution of Vancity’s digital banking platform for Retail, SMB and Commercial members. This senior technology leadership role defines platform strategy, governs architecture, and drives delivery and operational excellence across the Digital servicing ecosystem. This role owns the digital banking platform and associated capabilities, including online account opening, digital onboarding, public sites, web, mobile experience (iOS and Android) and digital product support(L3) ensuring these capabilities are scalable, secure and centered on exceptional member outcomes. You will coordinate team and vendor resources, oversee system health and performance, and guide change management processes to deliver stable, secure and high-quality digital experiences.  

This is a Full-time, Permanent role based at our Vancity head office and will report directly to the Director, Digital Servicing. Our head office is based in Vancouver, but we are open to candidates in BC and Ontario. While this position is for an existing vacancy and provides a remote work arrangement, you will be expected to be on-site for events and business demands 

How You'll Make an Impact: 

• Leading engineering delivery across mobile and web platforms, balancing roadmap execution, platform stability, and operational excellence. 

• Supporting transformation across mobile, web, APIs, cloud, DevOps, testing, and platform engineering by modernizing practices, adopting AI enabled, specification driven development, and improving delivery quality and speed. 

• Championing exceptional member experiences by improving usability, performance, accessibility, reliability, and security. 

• Partnering with Product, Architecture, Core Banking, Quality Engineering, Infrastructure, Security, and Business teams to modernize engineering, simplify delivery, and execute the technology roadmap. 

• Driving predictable delivery through effective planning, release management, engineering metrics, and continuous delivery practices. 

• Streamlining Level 3 production support by improving observability, automation, incident management, root cause analysis, and vendor accountability. 

• Building strong partnerships with technology vendors, establishing clear expectations for delivery, quality, innovation, and operational performance. 

• Coaching and developing high performing engineering teams while fostering a culture of technical excellence, ownership, innovation, continuous learning, and AI adoption. 

What You’ll Bring to the Team: 

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