Customer Service Administrator (FIFA related project)
City : Vancouver
Category : Hourly Temporary/Contract
Industry : Recruitment/Staffing
Employer : The Adecco Group
Customer Service Administrator (FIFA Project – temporary)
Location: Marriott Pinnacle, Vancouver, BC
Duration: Temporary / Project-Based
Schedule: Mondays through Fridays, 8:30 AM – 5:30 PM
Pay Rate: $25/hour + vacation pay (paid weekly)
Vacancy Status: This posting is for an existing vacancy.
About the Role
We are seeking reliable, detail-oriented individuals to support a high-profile FIFA-related project at the Fairmont Royal York. This role is ideal for candidates who thrive in fast-paced, customer-facing environments and can maintain professionalism under pressure while ensuring a high level of discretion and detail is followed. You will play a key role in managing VIP guest interactions, verifying credentials, and ensuring a smooth and secure pass distribution process.
Key Responsibilities
Qualifications & Requirements
Additional Details
What Success Looks Like
If you’re highly organized, thrive in a client-facing role, and bring a calm, solutions-focused mindset—we’d love to have you on the team for this exciting, important project!
At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.
Location: Marriott Pinnacle, Vancouver, BC
Duration: Temporary / Project-Based
Schedule: Mondays through Fridays, 8:30 AM – 5:30 PM
Pay Rate: $25/hour + vacation pay (paid weekly)
Vacancy Status: This posting is for an existing vacancy.
About the Role
We are seeking reliable, detail-oriented individuals to support a high-profile FIFA-related project at the Fairmont Royal York. This role is ideal for candidates who thrive in fast-paced, customer-facing environments and can maintain professionalism under pressure while ensuring a high level of discretion and detail is followed. You will play a key role in managing VIP guest interactions, verifying credentials, and ensuring a smooth and secure pass distribution process.
Key Responsibilities
- Provide front-facing customer service support to guests, including VIP clientele
- Verify credentials and authorization for pass pick-up
- Review and confirm customer orders, booking details, and pick-up dates
- Maintain accurate records and documentation
- Collaborate with team members to ensure efficient operations
- Professionally handle inquiries and resolve issues as they arise
- Enforce access policies, including turning individuals away if proper credentials are not presented
Qualifications & Requirements
- Strong customer service and administrative skills
- High level of attention to detail and accuracy
- Ability to remain calm, composed, and professional under pressure
- Confident in enforcing policies and managing sensitive situations
- Mature work ethic with a dependable and team-oriented approach
- Comfortable using your own laptop for order lookups and verification tasks
- Excellent communication and interpersonal skills
- Previous experience in hospitality, events, or VIP guest services is an asset
Additional Details
- Dress Code: Business casual
- Environment: Team-based, fast-paced but able to keep poised and attentive during lulls
- Tools: Must bring your own laptop for daily use
What Success Looks Like
- Seamless guest experience with professional, polished interactions
- Accurate and efficient verification of all credentials and orders
- Strong teamwork and adaptability in a dynamic environment
If you’re highly organized, thrive in a client-facing role, and bring a calm, solutions-focused mindset—we’d love to have you on the team for this exciting, important project!
At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.