City : Whitby

Category : Hourly Temporary/Contract

Industry : Recruitment/Staffing

Employer : The Adecco Group

Adecco, in partnership with our client, a manufacturer of high-end suspensions and enhancement systems, is currently hiring a full-time dedicated and customer-focused Bilingual Customer Service Representative fluent in both French and English to support their clients. In this role, you will be responsible for managing inbound customer inquiries, processing orders, and ensuring a seamless customer experience from initial contact through order fulfillment. This role requires you to be solution-oriented, highly organized, and thrives in a collaborative, fast-paced environment.

• Pay Rate: $25.00/hour

• Location: Whitby, ON

• Shift: 40h/week

• Job type: Permanent | Full-time

• Vacancy Status: This posting is for an existing vacancy.

Here's why you should apply:

• Dental care

• Extended health care

• Life insurance

• On-site parking

• RRSP match

• Vision care

Responsibilities:

• Answer inbound inquiries from potential and existing customers via phone, email, and other communication channels

• Accurately log all customer correspondence and interactions in the CRM system

• Track and document lost sales opportunities, including reasons for loss

• Process customer quotes, orders, and payments using the Odoo ERP system

• Collaborate with internal teams including Sales, Shipping, Engineering, and Production to ensure high-quality customer service and on-time order delivery

• Monitor order progress by coordinating with production and shipping teams and proactively update customers as needed

• Process warranty claims, sales returns, and customer credits in accordance with company procedures

Qualifications and Skills:

• Strong computer proficiency and excellent communication skills

• Positive work ethic with a “get-it-done, on-time” attitude

• Previous customer service experience required (experience in the automotive aftermarket is an asset)

• Strong English verbal and written communication skills

• French language skills are considered an asset

• Ability to manage multiple tasks while maintaining attention to detail

• Must be legally eligible to work, and reside in Canada

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.

Please reach out to learn how the Aspire Academy can upskill you into your next role.

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