City : Ottawa

Category : Full-time

Industry : Financial

Employer : Export Development Canada (EDC)

Application deadline: April 21, 2026

Join the EDC Team!

At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade.     #LI-Hybrid

Position: ServiceNow Platform Architect

Employment Type: Permanent

Compensation Details:

• Infra. Platform Architect 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.

Location: 

• Export Development Canada operates in a hybrid work environment, with a current requirement of  two in-office days per week, increasing to three days per week in September 2026 (subject to change).

   

• This role can be performed from EDC’s headquarters in Ottawa or from one of our Community Hubs located in Vancouver or Montreal.
• Relocation assistance is available for candidates who meet the eligibility criteria.

About EDC:

At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.

Why Join EDC?

• Comprehensive Benefits: EDC offers a competitive compensation & benefits package, work-life balance, & the opportunity to help make Canada and the world better through trade.
• Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Friday’s & no meeting Fridays.
• Professional Development: Take advantage of our continuous learning opportunities, including training programs, workshops and language training.
• Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas, strengths, & backgrounds to succeed.
• Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs to keep you healthy and happy.
• Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs.

Team and Job Overview:

The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to take on the world, by seamlessly delivering secure and reliable digital experiences.  Digital & Technology Solutions has set out to achieve the following objectives for EDC:

• Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC’s 2030 business transformation.

• Establish and manage the rolling 3 Year Digital Roadmap that sequences the technology outcomes required to achieve the technology target state and facilitate its execution across all domains in the organization.

• Keep pace with industry trends and emerging technologies, ensuring EDC has access to the digital technology tools it needs to stay relevant in the market and grow Canadian global trade.

• Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences.

The ServiceNow Platform Architect role works in collaboration with the business context and requirements and propose technical solutions that are implemented with the ServiceNow platform. This role works in close collaborations with other Architecture Owners close to the business side and knowledgeable of EDC’s wide technical environment.

The role’s technical expertise is broad and covers all aspects of the platform such as integration and data management (CSDM), IT solution design and architecture around ServiceNow, platform performance and scalability, technical leadership and collaboration with the team and with the business and technical stakeholders.  Expect to be immersed in the Microsoft Azure environment, business intelligence, data visualization, operational reporting and ETL frameworks, integration, API, Portals, Content Management, ERPs, Workflow, Digital Design, Customer/User Experience, and Security.

To be successful in this role, you will have to use your design skills, analytical aptitude, and high level of communication both oral and written.
 

What you will be doing: 

• Serve as the Platform Architect, facilitating the creation, evolution of the overall solution design with respect to the ServiceNow best practices and team standards.
• Develop and maintain architectural blueprints for ServiceNow implementations, ensuring alignment with business goals and technical standards of EDC such as the Well-Architected Framework.
• Design solutions in the core platform and the business space, such as CSM, HRSD, SecOps, and WSD
• Provide technical guidance and mentorship to the different teams, ensuring best practices and high-quality deliverables.
• Work closely with business stakeholders, project managers, and other architects, business analysts and third-party vendors to gather requirements and translate them into effective ServiceNow solutions.
• Oversee the configuration, customization, and maintenance of the ServiceNow platform, ensuring optimal performance, scalability, security.
• Stay updated with the latest ServiceNow features and industry trends, and proactively recommend improvements to enhance platform capabilities.
• Conduct or attend workshops for stakeholders to convert vision and value, business requirements into efficient solution designs. Frequently engage with the Enterprise Architects.
• Create and define operating models, capability models, and technical architectural models.
• Participate in strategic planning and aligning technology initiatives with organizational goals.
• Oversee the implementation and operationalization of end-to-end solutions.
• With the help of the Admin team and the service tower team,  address architecture questions with the team to ensure consistent and sound solutioning.
• Document architecture solutions using architect tools such as diagrams at multiple level of abstractions, documentation and technical presentations.
• Ensure consistency in architecture and engineering approaches.

What we are looking for: 

• Undergraduate Degree win Computer Science, Software Engineering or related field.

• Minimum of 7 years of proven experience delivering IT solutions as a Solutions Architect.

• Minimum 5 years of applied experience on the ServiceNow platform.

• Minimum 2 ServiceNow Certifications, such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and Certified Application Developer (CAD) or any other ServiceNow certifications.
• Key understanding of solutions related to a modern ecosystem: such as domain architecture, microservices, APIs, streaming, Cloud technologies, real-time dataflows, orchestration, Cloud, and DevOps.

What will make you stand out: 

• Experience in fraud, anti-money laundering and cybersecurity.
• Strong communication skills with ability align organization on complex technical decisions.
• Strong understanding of Disciplined Agile principles and the Architecture Owner role.
• Excellent analytical skills, ability to resolve problems and make decisions.
• Deep technical knowledge; architecture and development patterns and practices.
• Experience managing technical priorities within the backlog.

• Bilingual in both official languages (English and French).

Eligibility:

• EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening requirements. The position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date.

This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date. Ready to make a difference? This is your chance to join a dynamic, growing team and leave your mark on our organization, development finance, and the world.

Apply today!

Want to learn more about EDC? Check our website here https://www.edc.ca  

EDC's Commitment to Employment Equity 

Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities. At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves. 

We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.

Your application must clearly demonstrate how you meet all the requirements. We thank all applicants' interest in a career at EDC; however, only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC.

EDC recognizes that disclosing the need for accommodations can be a personal matter. Please know that as an organization, we are committed to maintaining confidentiality and ensuring that any accommodations provided are tailored to support your needs. Our aim is to ensure you have a comfortable and positive experience throughout the recruitment process, so please do not hesitate to contact us directly for any accommodation requests at accessibility@edc.ca. We are here to support you every step of the way.