City : Toronto

Category : Learning and Organizational Development

Industry : Real Estate and Rental and Leasing

Employer : Toronto Community Housing Corporation

What we offer

In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Minimum three (3) weeks of paid annual vacation days, increasing with years of service
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits including a health spending account available upon your start date;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year;
• Fitness membership discount.

Hybrid Job: This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.

Make a difference

This position will provide senior‑level organizational change management leadership and execution support for strategic enterprise initiatives, with a primary focus on HRIS implementations, core enterprise stabilization programs, and other large‑scale technology‑enabled transformations, leveraging industry best practices. The position will lead and embed change management approaches within complex, multi‑year enterprise programs, build change capability across impacted business units, and provide hands‑on consultation and delivery support to executive sponsors, program leadership, and delivery teams to ensure successful adoption, stabilization, and benefit realization of new systems.

What you’ll do

Governance 

Provide senior‑level contribution to the governance and evolution of an enterprise Change Management Centre of Excellence, with specific emphasis on supporting large‑scale technology and systems transformation initiatives. Apply and tailor the enterprise change management methodology, tools, and processes to complex enterprise systems, and stabilization programs, ensuring alignment with program governance and delivery models. Identify and recommend changes to organizational policies, processes, and governance structures that impede successful adoption of enterprise systems, digital tools, and new ways of working.

Advice, Consultation and Support

Build change management capability across impacted divisions through targeted coaching, enablement, and applied learning, with a focus on enterprise technology adoption and operational readiness.
Lead end‑to‑end change management planning and execution for strategic enterprise programs, including enterprise system implementations and upgrades, and stabilization initiatives.
Support executive sponsors and senior leaders in their role as change sponsors by addressing workforce impacts associated with enterprise technology change, including adoption risk, resistance, productivity disruption, and transition management. Provide senior advisory support to executive leadership, program sponsors, and delivery teams on change strategies required to enable successful implementation, stabilization, and realization of benefits from enterprise technology investments. Coach leaders, managers, and change practitioners in supporting system adoption, operational readiness, and sustained behaviour change.
Support divisions to integrate change, communications, training, and readiness activities into enterprise program plans and operational rollout strategies. 
 

Assessment and Data Analysis

• Establish change, adoption, readiness, and stabilization metrics aligned to enterprise program objectives.
• Use quantitative and qualitative data to identify adoption risks, readiness gaps, and stabilization challenges, and recommend targeted mitigation strategies.
• Assess role-based learning and performance support needs associated with new enterprise systems and develop appropriate enablement solutions. Conduct organizational readiness assessments specific to enterprise system deployments and build integrated change plans to address identified gaps.
• Identify and manage change related risks impacting system go live, business continuity, and post implementation stabilization, recommending actions to mitigate negative impacts. Identify adoption resistance, usage gaps, and performance impacts related to enterprise technology change and partner with leaders to implement corrective actions. 
• Analyze the impact of culture on technology adoption and enterprise transformation, designing approaches that address cultural barriers to sustained change.
   

Engaging Interested Parties

• Contribute to an organizational culture that supports continuous improvement, digital enablement, and enterprise transformation.
• Identify and actively manage interested parties groups impacted by enterprise systems and process change, supporting the development of targeted engagement and communication plans. 
• Lead and document interested parties and change impact assessments for enterprise programs, outlining actions required to support adoption and new behaviours. 
• Develop and execute engagement strategies that align with program milestones, system cutovers, and stabilization phases. Engage interested parties to identify system related performance gaps and adoption barriers, and support the implementation of appropriate interventions. Bring analysis and conclusions forward to the client/interested parties
• Engage TCHC senior leaders to ensure active sponsorship, alignment, and accountability for enterprise change outcomes.
   

Monitoring, Measuring, Sustaining

• Track and report on change activities across enterprise technology programs, ensuring alignment and managing cumulative impacts. 
• Develop and apply analytics related to adoption, stabilization, and benefit realization for enterprise initiatives. 
• Monitor adoption and stabilization progress against defined success metrics and program objectives. 
• Lead structured lessons learned activities following system go lives and stabilization phases to inform continuous improvement. Develop and support benefit realization strategies tied to enterprise system investments. 
• Design approaches to embed new systems, processes, and behaviors into operations to ensure sustainability.
   

Communication

• Ensure organization interested parties understand the rationale, impacts, and expectations associated with enterprise technology change.
• Lead or support integrated communication planning aligned to enterprise program timelines, system milestones, and stabilization activities.
• Present change management strategies and adoption plans to program governance bodies, executive sponsors, and senior leadership.
• Develop executive level materials supporting enterprise transformation decision making and sponsorship. Develop clear, role specific messaging supporting system adoption and operational readiness.
   

Training

• Manage external vendors (and vendor contracts) supporting enterprise technology programs. Build and support a network of Change Practitioners:
• Lead the training strategy and approach for enterprise technology initiatives, ensuring alignment with program milestones, cutovers, and stabilization phases. 
• Conduct role-based training needs analyses linked to new systems, processes, and ways of working. 
• Design, develop, and maintain training and enablement materials, including: 
• Instructor led and virtual training content
• Job aids, quick reference guides, and SOPs
• System simulations, walkthroughs, and performance support tools
• Partner with HR, Learning, and Program Teams to integrate training into enterprise rollout and readiness plans. 
• Support train the trainer models and build internal capability to sustain learning post implementation. 
• Evaluate training effectiveness using adoption, proficiency, and stabilization metrics, and continuously improve materials accordingly.

People Leadership

• Manage external vendors (and vendor contracts) supporting enterprise technology programs. Build and support a network of Change Practitioners

What you’ll need

• Bachelor’s degree in Organizational Development, Human Resources, or another relevant discipline.
• Change Management certification will be considered an asset
• Extensive knowledge of current change management methodologies, principles, practices, processes and tools and ability to develop custom resources
• 5-7 years’ experience leading change management for complex, enterprise-wide technology implementations, preferably in public sector and/or unionized environments 
• Demonstrated experience delivering integrated change strategies across large programs, including adoption, readiness, training, and communications. 
• Experience in gaining buy-in and support from senior management on new approaches, change initiatives and implementation of best practice
• Excellent verbal and written communication skills to draft senior level briefings, reports and presentations
• Formal change management accreditation required; experience working within enterprise program and project delivery frameworks considered a strong asset.
   

What’s next

Once you apply, we’ll review your resume and cover letter to determine if your skills and experience match the qualifications for the role. Only qualified candidates will be contacted to move forward in the hiring process. If you are contacted, the process will include one or more interviews and/or assessments and reference checks.