City : Laval

Category : Full time, Retail Operations

Industry : Retail Goods

Employer : Canadian Tire

What you’ll do

The primary responsibility of this role is to provide onsite and on-call support to franchise store teams in an environment where each owner’s organization and technology must adapt to interface with the enterprise’s policies and procedures on supported technology. This role will also collaborate on change management activities for new technology projects intended for franchise stores.

Reporting to the Operations Support Lead, you will travel within Quebec and occasionally outside the province.

Responsibilities:

Store Support

• Provide onsite and on-call store support activities.

• Act as an interface between store operations and technological solutions deployed and supported by the enterprise.

• Plan store visits and provide recommendations supporting best practices for FGL systems and related policies and procedures.

• Recommend adapted process improvements for store operations processes interfacing with FGL-supported technology.

• Conduct process and procedure reviews to identify suspected gaps or reported operational inefficiencies, propose solutions to the store’s operations team, and assist in implementing revised processes.

• Validate that franchisees’ technological pool complies with FGL-recommended norms and security standards, and make appropriate recommendations when applicable.

• Support and assist with inventory preparations regarding system processes.

• Ensure PCI processes and related logs are up to date.

• Work cross-functionally as required to improve processes and documentation.

Store Projects

• Support deployment strategies for projects intended for, or impacting, stores.

• Participate in application test validations and release notes documentation.

• Provide support to pilot stores for projects intended for, or impacting, stores.

• Offer onsite assistance in evaluating workflows for all new and adapted operations processes.

• Monitor and report potential issues during the pilot stage.

• Provide onsite and on-call store support when implementing new technology and related software.

What you bring

• DEC in administration or a related field.

• 3–5 years of retail store experience.

• 3–5 years of store operations and systems training experience.

• Bilingual (conversation, reading, and writing).

• Initiative and proactivity.

• Highly skilled in the use of Microsoft Office Suite.

• Problem-solving and decision-making: defines problems clearly and logically; effectively uses appropriate problem-solving and decision-making styles.

• Attention to detail: demonstrates accuracy, minimizes, and eliminates errors.

• Proven ability to collaborate with team members in a multi-disciplined environment.

• Store travel required.

We’re always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs

• Continuing Education Programs

• Other perks to support your well-being

• Career growth opportunities and product discounts

#LI-MM2

About Us

Part of the Canadian Tire family is Sports Experts.  Your Sports Experts!  Built on more than 50 years tradition on customer focus, Sports Experts is headquartered in Laval, Quebec. Sports Experts is proud to promote a wide selection of sports equipment, clothing and footwear of renowned and exclusive brands.  By joining Sports Experts you will appreciate to work with an experienced team that will welcome you. We are the destination to Stay fit. Live well.

Our Commitment to Diversity, Inclusion and Belonging 

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .

Accommodations  

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.