Senior Mortgage Documentation Officer
City : Edmonton
Category : Permanent Full-Time
Industry : Operations
Employer : National Bank
100% Remote
Bilingualism required (English & French)
Making home ownership dreams come true!
Optimum Mortgage, a National Bank of Canada company, is an Alt-A lender providing personalized borrowing solutions to meet our clients’ needs. We offer flexible alternative mortgage solutions, for clients who may not fit within traditional guidelines, including those who are self‑employed, commissioned, or with bruised credit.
We are looking for an individual to join our growing team who is eager, confident, has an eye for detail and is self-led. As a Senior Mortgage Documentation Officer, you demonstrate excellency in decisioning mortgage conditions and reviewing pre-funding documentation in a paperless environment to ensure policy, regulatory and audit requirements are satisfied. You are extremely organized and possess an intrinsic drive to provide high value customer service to referral sources.
Your role
Mortgage Documentation Expertise. Fulfillment Process Excellence. Risk Management. Compliance. Customer Service.
- Review, validate and approve conditions for files including but not limited to various Income Types, Down Payment, Title Searches, Credit Bureaus, Purchase documents, Bank Statements etc., while ensuring adherence to policies, lending standards, procedures, regulatory and AML requirements
- Identify potential indicators of fraud, misrepresentation, or suspicious activity and escalate concerns in accordance with internal fraud prevention and reporting protocols
- Work in a fast-paced and dynamic environment with tight timelines, with the ability to flexibly prioritize and adjust output to align with service levels influenced by incoming volumes and team capacity
- Drive the application pipeline forward through consistent follow-up on all “approved” files through analysis of the scheduled funding report on a weekly basis
- Identify documentation deficiencies and work collaboratively with mortgage brokers, borrowers, underwriters, and internal teams to resolve issues in a timely manner; maintain an acceptable turnaround time for communication touchpoints
- Delineation between Senior Mortgage Documentation Officer & Mortgage Documentation Officer is at the senior level we expect a greater degree of efficiency, independence, and sustained output in managing a higher volume of work.
Your Team
Joining our team means stepping into an established Alternative Mortgage Lending environment where structured autonomy empowers you to own your work, make confident decisions, and thrive. You’ll be supported by a collaborative team that has your back, celebrates wins together, and values balance. With exposure to a diverse range of clients, varied documentation, and meaningful problem‑solving, you’ll deliver impactful solutions while enjoying a development focused culture that keeps our team energized and connected. If you’re ready for a fulfilling role that builds lasting relationships and supports your growth in a dynamic, customer‑focused environment, this is the place for you. Apply now and make a real difference in the lives of borrowers across Canada!
Prerequisites
- Business administration diploma or comparable experience working within an Alt‑A lending environment.
- Minimum 3 years mortgage documentation review experience.
- Demonstrate an understanding of mortgage lending guidelines, compliance, regulatory and AML requirements around fraud detection.
- Shown experience in reviewing conditions for mortgage files (Income, Down Payment, Title Searches, Credit Bureaus, Purchase documents, company and condominium documentation).
- Knowledge of Mortgage life cycle for conventional residential mortgages.
- Strong analytical competence and attention to detail.
- Excellent interpersonal and organization skills with the ability to prioritize in a high risk, fast paced, team culture.
- Ability to communicate efficiently & effectively; both written and verbal.
Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and Family Assistance Program
* Preferential banking services
* Opportunities to get involved in community initiatives
* Telemedicine service
* Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?
Come live your ambitions with us!