City : Ottawa

Category : Full-time

Industry : Financial

Employer : Export Development Canada (EDC)

Application deadline: April 8^th, 2026

Join the EDC Team!

At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade.     

Position: Loans Services Manager #LI-Hybrid

Employment Type: Permanent

Compensation Details:

• Finance Operations 15: Salaries typically range from $65,172 to $86,898 annually, based on qualifications and experiences, plus a performance-based incentive.

Location: 

• Export Development Canada operates in a hybrid work environment, with a current requirement of two in-office days per week, increasing to three days per week in September 2026 (subject to change).
• This role can be performed from EDC’s headquarters in Ottawa.
• Relocation assistance is available for candidates who meet the eligibility criteria.

About EDC:

At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.

Why Join EDC?

• Comprehensive Benefits: EDC offers a competitive compensation & benefits package, work-life balance, & the opportunity to help make Canada and the world better through trade.
• Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Friday’s & no meeting Fridays.
• Professional Development: Take advantage of our continuous learning opportunities, including training programs, workshops and language training.
• Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas, strengths, & backgrounds to succeed.
• Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs to keep you healthy and happy.
• Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs.

 Team Overview:

We are currently building a pool of candidates to fill future vacancies on the team. We are looking for energetic, self-motivated and resourceful candidate for the role of Loans Services Manager. The Loans Operations team, within the framework of EDC and Finance Values, is responsible for the efficient management of all EDC financing products from point of signing to final repayment.   Loans Operations strives to preserve, grow and ensure the well-being and success of customers, partners and EDC by delivering services in a culture of predictability, accuracy and dependability. We are looking for a dynamic and motivated professional who will actively participate in the attainment of the team's objectives to ensure effective and timely management of a portfolio of financing transactions.

We are currently recruiting for multiple anticipatory permanent and contact Loan Services Manager roles. This poster may also be used to fill future hiring needs over the next 12 months.

What you will be doing: 

• Manages the lifecycle of standard and non-standard financial transactions in a loan and ensures admissibility of disbursements, prompt payment to the customer and repayments from the customer.
• Identifies banking solutions and recommends modifications to the internal payment infrastructure.
• Interprets standard loan documents to create loan structures in the operational system that reflect the particulars of loans.
• Analyses documentation for conformity to loan agreements for the purposes of admissibility of disbursement of funds.
• Manages global payment and settlement systems, ensuring the settlement of all cash flows in and out of the corporation.
• Invoices and collects loan repayments from customers in accordance with agreements.
• Responsible for the lifecycle of loans ensuring appropriate allocation of payments against customers and products or other verification and authorization as required.
• Takes action in accordance with corporate strategies developed for risk mitigation and collection of overdue amounts. (Maintains and reconciles ledger accounts and reports.)  
• Handles escalations of less-straightforward customer issues and inquiries.
• Provides accurate and timely data to external and internal stakeholders for management and corporate reporting purposes.

What we are looking for: 

• Undergraduate degree in Accounting, Business Administration or Finance or combination of College diploma and relevant work experience.
• Minimum 2 years’ experience in business administration and/or finance operations, or related experience.
• Advanced Microsoft Office skills including Word, Excel and Outlook.
• Basic knowledge of banking, cash flow management and/or servicing loans.

What will make you stand out: 

• Strong preference will be given to bilingual candidates (English and French).
• Experience in Customer Service.
• Experience in the banking industry and/or servicing loans.
• Experience using AI tools (such as Microsoft Copilot) to enhance documentation, analysis, or day-to-day operations.
• Professional Designation (i.e. CFA, CPA) or MBA.

Eligibility:

EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening requirements. The position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date.

This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date. Ready to make a difference? This is your chance to join a dynamic, growing team and leave your mark on our organization, development finance, and the world.

Apply today!

Want to learn more about EDC? Check our website here https://www.edc.ca  

EDC's Commitment to Employment Equity 

Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities. At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves. 

We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.

Your application must clearly demonstrate how you meet all the requirements. We thank all applicants' interest in a career at EDC; however, only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC.

EDC recognizes that disclosing the need for accommodations can be a personal matter. Please know that as an organization, we are committed to maintaining confidentiality and ensuring that any accommodations provided are tailored to support your needs. Our aim is to ensure you have a comfortable and positive experience throughout the recruitment process, so please do not hesitate to contact us directly for any accommodation requests at accessibility@edc.ca. We are here to support you every step of the way.