City : Ottawa

Category : Yearly Direct Hire

Industry : Recruitment/Staffing

Employer : The Adecco Group

Adecco is currently hiring an Integrated Facilities Management Account Director for a full-time position supporting a large, confidential government account. This opportunity is ideal for a results-driven and client-focused leader with strong experience in facilities management and hospitality-driven service delivery who thrives in a fast-paced, high-accountability environment.

As an Account Director, you will be responsible for overseeing daily operations, managing client relationships, and ensuring financial performance across multiple service lines. You will play a key leadership role in driving operational excellence, supporting on-site teams, and maintaining high standards of service quality and client satisfaction.

• Salary: $65-75K/year

• Location: Ottawa, ON

• Schedule: Flexibility required, including occasional weekends and extended hours

• Job Type: Permanent | Full-time

• Vacancy Status: This posting is for an existing vacancy.

Responsibilities:

• Lead revenue growth and ensure profitability for the assigned government account

• Act as the primary client contact, ensuring exceptional service delivery and strong relationship management

• Oversee daily operations across housekeeping and maintenance/handyman service lines

• Lead, mentor, and support on-site managers and their teams

• Manage staffing levels and workforce planning in alignment with seasonal demands

• Oversee resource planning, scheduling, and overall operational execution

• Maintain high service quality standards with a strong hospitality mindset

• Drive client satisfaction, issue resolution, and long-term account retention

• Oversee financial responsibilities including month-end processes, budgeting, forecasting, and payroll oversight

• Ensure compliance with safety, quality assurance, and government contract requirements

• Support recruitment, onboarding, and training initiatives

• Identify opportunities for operational improvement and account growth

Requirements:

• Minimum 2+ years of operational experience in Integrated Facilities Management

• Experience managing large on-site teams; multi-site experience is an asset

• Strong hospitality or service-oriented background

• Bilingual in French and English (required)

• Strong leadership, organizational, and communication skills

• Proven ability to manage multiple priorities in a fast-paced environment

• Data-driven mindset with the ability to leverage technology for decision-making

• Understanding of technical and operational service delivery

• Flexibility to work extended hours during peak periods, including occasional weekends

• Ability to travel overnight as required

• Must be able to pass a Federal Criminal Background Check

• Must have a clean driver’s abstract

• Must be legally authorized to work and reside in Canada.

Interested in this position? Apply now! Our dynamic recruitment team is ready to welcome you and support you on your path to success.

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