City : Toronto

Category : PERMANENT FULLTIME

Industry : Insurance

Employer : Definity

Human Resources Generalist 

As a seasoned and experienced member of a dynamic and high-performing HR team, the Human Resources Generalist (HRG) plays a critical role in delivering both strategic and operational HR responsibilities to support business objectives in Definity's Claims portfolio. This position acts as a trusted advisor to leaders and employees, ensuring alignment with organizational culture, policies, and HR programs. The HRG partners closely with HR Business Partners (HRBP) and Centres of Excellence (COEs) to champion business needs, drive engagement, and foster a positive employee experience.

The incumbent must demonstrate Definity’s values of focusing on the customer first, bringing our best, and collaborating in a manner that makes us stronger together.

Who We’re Looking For:

• Highly adaptable and able to manage changing priorities with ease.
• Skilled at identifying and articulating problems, influencing decision-makers, and providing practical solutions.
• Organized, self-motivated, and customer-oriented, with the ability to work independently and collaboratively across all levels of the organization.
• Strong interpersonal and communication skills, with the ability to coach and guide leaders effectively.
• Comfortably recommend alternatives when solutions do not fully meet customer needs. Sound judgement abilities.

What to expect:

Employee Engagement & Culture

• Monitor employee experience and retention within the business unit and identify trends in employee behaviors based on survey results and ad hoc business requests
• Communicate organizational culture, policies, and procedures to managers, team leads, and employees (e.g., conduct new hire meetings to explain HR team functions).
• Track and support initiatives to improve employee engagement year over year.

HR Program Implementation & Support

• Work closely with HRBP to implement HR programs within the business unit and keep managers updated on HR initiatives.
• Provide input into HR programs and champion business unit needs with specialist teams for assigned COE areas/projects.
• Complete HR transactions within Oracle (e.g., offer flows).

Employee Relations & Leadership Support

• Respond promptly to employee questions and complaints and address leader inquiries.
• Act as a coach to leaders in performance and misconduct situations, escalating to HRBP as appropriate.
• Conduct investigations.
• Consult with HRBP on trends and approaches to address issues and brainstorm solutions.

Organizational Design & Development

• Support organizational design and changes within the business unit.
• Coordinate training and development sessions in areas such as change management, strategic planning facilitation, leadership coaching, team building, and team development.

Operational Excellence

• Provide HR delivery services, support, and counsel to respective client groups.
• Identify opportunities to improve team operational performance using lean thinking and problem-solving skills; raise recommendations to leadership.
• Work collaboratively within the HR team to share ideas, ownership, and accountability for driving improvements and consistency in HR processes.
• Provide consultation to managers on HR processes, policies and best practice.
• Determine own methods for day-to-day work and new assignments; work independently while escalating complex issues through HRBP.

What you bring:

• University Degree or College diploma in Human Resources or related field, or equivalent experience.
• CHRP/CHRL designation completed or in progress.
• Minimum 7 years of experience as an HR Generalist, HRBP or similar role, preferably in a corporate environment.
• Strong knowledge of HR practices including benefits, compensation, employment law, employee/labor relations, talent management, and learning and development.
• Excellent communication, interpersonal, and coaching skills.
• Proficiency with HRIS systems (e.g., Oracle) and MS Office (Word, Excel, PowerPoint).
• Strong judgment, analytical, and problem-solving skills; ability to prepare data analysis and metrics.
• Ability to manage multiple priorities under time pressure.
• Proactive, dependable, and flexible with a continuous improvement mindset.

• Bilingualism (French and English) is an asset.

  Salary Range: $73,500-$123,500