City : Toronto

Category : See posting

Industry : Mining and Quarrying

Employer : Vale Base Metals

Ready to build a rewarding career in an industry that is transforming the future?

Who We Are

We are Vale Base Metals – a global supplier of the critical minerals transforming the future.

With industry-leading reserves of copper and nickel in Canada, Brazil, and Indonesia, and state-of-the-art infrastructure in the U.K., Canada, and Japan, VBM delivers a secure and responsible supply of high-quality products to customers across Europe, the Americas, and Asia.

Global demand for critical minerals is growing exponentially. From energy to aerospace, batteries to magnets, robotics to artificial intelligence, a secure and responsible supply of critical minerals is fundamental to power modern technologies. And at Vale Base Metals, we are transforming our business to provide a secure and responsible supply of these minerals.

Join our diverse team of 13,000 talented individuals committed to providing mineral security to a world in transition. We invite you to put your skills to work, driving meaningful and enduring change while enjoying a rewarding career.

The Opportunity

We are currently seeking a Analyst II, EUC to join our IT Operations & Projects team in Voisey’s Bay, Labrador a fly-in fly-out operation.

This is a 12 month-fixed term position starting in June 2026.

As an Analyst II, EUC you will be responsible for operation and maintenance of end user devices and services including field services, print, computers, mobility, meeting rooms, telephone, radio systems and radio frequency spectrum licensing, and cabling to enable business capabilities in Vale Base Metals (VBM) Canada and International.  The role is responsible to ensure these services are aligned with business requirements, agreed service levels, and Technology policies and standards while achieving excellence in service with cost efficiency

Additionally, in this position you will:

• Ensure efficient interface between VBM business asset stakeholders, VBM IT functional areas, Global IT functional areas, key IT vendors, & IT service suppliers to maintain stable IT operational services
• Work with third parties responsible for field services, print, computers, mobility, meeting rooms, telephone, radio systems, and cabling ensuring the reliability, security, and scalability of these services along with the physical implementations supporting them
• Implement goals tied to strategic plans for end user services to align with business goals ensuring high availability, customer experience, and performance including support of IT project strategy definition
• Work to ensure alignment of multifunctional and strategic initiatives with peers in IT
• Monitor the performance of key end user services to achieve expectations of agreed service level (SLA) and/or operational level (OLA) in technologies/services under your responsibility
• Generate regular reports on service performance, incidents, and improvements for use in monthly IT performance metrics & KPI (Key Performance Indicators) dashboards
• Manage service contracts in scope, guaranteeing costs optimization and excellence in end user services including project transition
• Provide and maintain consistent information on all IT end user assets
• Serve as point of escalation, review and approval for issues and decisions as it relates to technologies/services under your responsibility 
• Manage risks associated with cyber vulnerabilities, information privacy legislation requirements, compliance & audits
• Continually seek opportunities to optimize the costs of IT end user services
• Ensure adherence to risk management and compliance processes, including Security and Technology policies
• Support execution of local IT budget including cost review and evidence
• Recommend and implement cost reductions, risk reduction, efficiency, & continuous quality improvements
• Maintain VBM standards for 5S, routine inspection & reporting as required for the IT operational areas and routines
• Ensure the VBM values, behaviors, golden rules and other guidelines are adhered to by the IT operational services team and its vendors, partners and service providers always provide transition support for APJ/EU, Vale S.A. and OT services to other leaders as defined or work to define resources required to support this scope

What We Offer You

• Competitive compensation including a variable annual incentive plan
• Participation in a competitive Defined Contribution Pension package
• Comprehensive benefits package (company paid core coverage, flex health and dental coverage, flex accounts, disability plans and optional insurances)
• Leave for all of life’s reasons (vacation, personal, sick, parental)
• Work culture dedicated to safety, diversity & inclusion, and career growth
• Employee Family Assistance Program
• Virtual Healthcare online
• Online training and career development opportunities
• Chartered flights within Newfoundland & Labrador
• 24/7 access to a fully stocked cafeteria with balanced meals prepared by our culinary team
• Access to recreational facilities and social activities (cardio/weight room, gymnasium, music room, movie theatre, etc.)
• Accommodations are equipped with cable TV, internet, and unlimited long-distance calling
• All Personal Protective Equipment is provided upon hire. Employees are given a safety boot allowance and receive a 100% reimbursement for prescription safety glasses

About You

Education:

• Bachelor's degree or diploma in Business, Computer Science, Information Technology, or a related field/experience.

Experience:

• 8-10 years of experience delivering and supporting end-user IT services, including participation in mid-sized initiatives such as workstation deployments, unified communications, service desk operations, and/or enterprise software rollouts.

Skills:

• Technical Proficiency: Comprehensive understanding of end-user computing environments, including desktops, laptops, mobile devices, radios, and peripheral equipment.
• Cybersecurity Expertise: Knowledgeable in cybersecurity principles and practices to protect end-user devices and data including antivirus software, endpoint protection, and encryption.
• Cloud Computing: Experience with cloud-based solutions and managing the integration of cloud services for end-user applications.
• Mobile Device Management: Expertise in managing and securing mobile devices, including implementing MDM solutions to ensure compliance and security.
• ITIL Practices and Help Desk Management: Experienced in ITIL practices for service management, including incident, problem, and change management to improve service delivery and support to end-users.
• Software Asset Management: Proficient in managing software assets, ensuring compliance with licensing agreements, and optimizing software usage.
• Technical Documentation: Capable of creating and maintaining detailed technical documentation for end-user computing services.
• Technical Delivery Experience: Proven experience in delivering end-user computing solutions in large multinational organizations, including mining companies like Vale.
• Knowledge of physical facility, operating environment, safety requirements and practices to safely deliver Technology infrastructure services within an industrial operating environment.

Why Newfoundland and Labrador

Newfoundland and Labrador, Canada's easternmost province, is known for its rugged coastline, rich cultural heritage, and significant natural resources. The province's economy is bolstered by a robust mining sector, where Vale Base Metals’ integrated operations play a crucial role.

At Long Harbour, we operate a state-of-the-art processing plant, which refines nickel concentrate from Vale Base Metals’ Voisey's Bay mine, located in Labrador, into nickel, copper, and cobalt products. This plant is a cornerstone of our commitment to value-added processing in Canada. Meanwhile, the Voisey's Bay mine is one of the world's most substantial nickel deposits. It provides high-quality nickel, copper, and cobalt, essential for the 21^st century economy.

Include to Transform

At Vale Base Metals, we are committed to ensuring an inclusive work environment where people can act like owners, being their authentic selves and empowering them to deliver results. Vale Base Metals encourages everyone to express their ideas and opinions and values the plurality of individual profiles. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are critical to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or any other personal consideration that makes us different.

Vale is an equal opportunity employer seeking to increase diversity across our operations and improve equal opportunity at Vale and in the mining industry.

Vale recognizes the Impacts and Benefits Agreements with the Innu Nation and the Nunatsiavut Government in which Innu and Inuit workers have first preference for employment at the Voisey’s Bay Mine Site. This is guided by an adjacency principle that first gives preference to those who live on the coast of Labrador, followed by those residing in the rest of Labrador, those residing on the island of the province, followed by the rest of Canada.

Accommodation is available throughout our recruitment process for applicants with disabilities.

Innu Nation members and Nunatsiavut beneficiaries can submit their application to their Vale Indigenous Employment Coordinator.

Pay Grade: F5T  

Minimum Starting Salary: $ 100,000                                                                                                              

Apply by: Tuesday, March 24, 2026

#ValeBaseMetals