City : Toronto

Category : Operations

Industry : Financial/Banking

Employer : RBC

What is the opportunity?

Reporting to the Senior Manager, Payments Processing, this position is primarily responsible for ensuring all payments/transfers transmitted through Electronic Funds Transfer/RBC Express/RBC Edge  Systems are completed within the established timeframes. Candidate will be responsible to reaching out to Relationship Managers to request limit approval in order to successfully complete outgoing payments for clients. In addition, candidate will be responsible for working with Trade FX Desk to complete conversions on payments as required and delivering respective FX Contracts.

What will you do?

• Responsible for providing a high level of service and support to a global client base by consistently meeting measurable KPI.
• Carry out all critical responsibilities related to various EFT/RBC Express functions such as: Account Manager Approval, Possible Duplicate Transfer, Repair Missing Credit B/B; Bank Information; Account Validation; Repair Missing Contract Number (s); Repair Invalid Clint FX Number;PVR2 Not Available; RFX Not Available; Book Conversion; Domestic Reverse EFT Express and Notifying Receiving Transit.
• Ensure that operational, financial and reputation risk is mitigated through the prioritization of workflow and being aware of various cut-off times and associated responsibilities 
• Cancels payments and advises clients when unable to process payment due to incomplete information as per established procedures
• Contacts CTM (Credit Transaction Management) and or Account Managers for approvals where daily transactional limit is exceeded
• Responsible for daily booked foreign exchange transactions and prepares manual entries as required.
• Ensures all required fields on EFT Express are completed and formatted properly
• Verify EDI Transactional Risk upon Account Manager Approval; Act as a backup in updating EDI Transactional Risk upon Account Manager Approval

What do you need to succeed?

Must have:

• Knowledge of CPA, LYNX, SWIFT, RBC Express and BESS systems
• Strong organizational & decision-making skills
• Ideal candidate must be fluent with Microsoft office suite of products and be technologically independent.
• Shift Flexibility (Evenings, weekends,  statutory holidays as required)
• In-depth knowledge of day to day Payments Processing procedures

Nice-to-have:

• Previous experience working in financial institution.
• Experience with service platform tools.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities 
• Opportunities to building close relationships with clients

Job Skills

Active Learning, Adaptability, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, Operational Delivery, System Applications, Teamwork, Time Management

Additional Job Details

180 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-02-232026-03-06

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.