Intern Leadership Program, Implementation Support Specialist
City : Montreal, Quebec
Category : Students & Graduates
Industry : Telecommunications
Employer : Bell
Req Id: 411519
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.
If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team.
Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.
Summary
The Implementation Support Specialist is a member of the Delivery Customer Solutions Engineering (DCSE) Team and provides support in the ordering, coordination and implementation of Communications and IT Solutions to Bell’s Enterprise, Government, Health Care and SMB customers. Implementation Support Specialist candidates will be exposed to a wide variety of information and knowledge about the IT and Telecommunications field while providing training in several technical fields. Students will develop formal and informal business and networking skills while increasing organizational awareness of corporate policies and procedures. This role constantly presents new learning opportunities and is a great introduction to the IT and Networking field.
Key Responsibilities
- Support the Delivery Customer Solutions Engineering Team during implementations
- Co-ordinate with multiple Bell teams and customers to support the installation of Data services
- Continually seek ways to improve internal processes - Identify problems and help solve them.
- Collect and provide customer information to assist internal Bell teams, such as Sales and Marketing.
- Process the appropriate request forms related to both Bell network and customer network builds.
- Identify revenue-generating opportunities and communicate the opportunities to the Sales team.
- Build working relationships with internal and external stakeholders.
Critical Qualifications
- Field of study / Education: Networking, Computer Science, Engineering
- Data Networking – Routing and Switching
- Excellent organizational and time management skills, able to prioritize work tasks
- Strong interpersonal, teamwork and Leadership skills
- Strong verbal and written communication skills
- Ability to learn and develop skills in a dynamic environment
- Ability to establish and maintain effective working relationships with a network of stakeholders.
- Ability to work with minimal supervision.
- Working knowledge of PC software and Microsoft Office (MS Word and Excel is a must) PowerPoint and Visio knowledge is an asset.
- Telecommunication and/or Networking knowledge is an asset.
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Intern
Job Location: Canada : Quebec : Montreal || Canada : Alberta : Calgary || Canada : British Columbia : Vancouver || Canada : Ontario : Toronto
Work Arrangement: Hybrid
Application Deadline: 06/21/2023
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.
Created: Canada, QC, Montreal
Bell, one of Canada's Top 100 Employers.