Name and Description of Hiring Department:

A challenging and interesting opportunity for a motivated and action oriented individual in the Bell Corporate Security – Fraud Control department.
Bell Canada Corporate Security is accountable for establishing, implementing, administering and enforcing Bell Canada's Security Policies. The Fraud Control team detects, analyzes and investigates potential telecommunications fraud on all of the different Bell services and technologies offered. We are responsible for managing the fraud governance program and working with the various Bell business units and external partners to take corrective actions to minimize fraud losses and protect company revenues.

Under the direction of the Manager – Fraud detection, the chosen candidate will be responsible for the detection, investigation, and treatment of fraud against Bell. As well, the candidate will be required to document all fraud cases to allow the company to track trending and compile evidence against potential fraudsters.

Job Duties / Accountabilities:

• Detect, investigate, and treat potential fraud using various internal and external applications
• Communicate with victims, clients and suspected fraudsters to determine nature of activity and resolve fraud cases
• Take all necessary corrective actions to accounts in order to minimize fraud losses while keeping good customer relations
• Answer and treat calls and e-mails sent to the Fraud Control Centre in a professional manner
• Document all fraud cases in case management/ticketing systems and databases to maintain required audit trail

Essential Qualifications / Competencies:

• Bilingual French and English, fluent in the language with no significant limitation
• Adequate knowledge of French is required for position in Quebec
• Interactions with English speaking customers accross the country
• Basic knowledge of the MS Office suite (Excel, Outlook and Word)
• Extensive knowledge and ease of learning for different IT tools
• Strong analytical capabilities, problem solving and decision making skills
• Ability to clearly and effectively document findings
• Ability to quickly learn internal systems
• Consistently demonstrate good judgment, honesty, personal integrity and discretion
• Ability to work independently with minimal supervision or in collaboration with other team members
• Ability to handle a heavy workload, multi-task, learn and apply knowledge
• Behavior conductive with corporate values, positive and professional attitude

Preferred Qualifications / Competencies:

• Working knowledge of the following Bell applications: BCRIS, ARICS/CAPRICE, NM1, One Bill, CSG, SIMPLE and Remedy
• Experience in fraud detection or related domain
• Fraudster phone interview or related experience in customer
• Experience and knowledge of the wireline, wireless and Internet networks
• Certification in fraud industry, an asset (i.e.: CTFS {Certified Telecommunications Fraud Specialist}, CFE {Certified Fraud Examiner}, etc.)
• Knowledge of credit bureaus or credit analysis principles
• Studies in a related field (criminology, security, fraud, etc.)
• Knowledge of a 3rd language

Working Conditions:

• Flexibility to work various hours to meet business needs (7/24 environment)
• Required to work Holidays
• Required to work weekends
• Must pass a security clearance check including criminal record check