City : Toronto, Canada; Vancouver, Canada; Bucharest, Romania

Category : Operations

Industry : Technology

Employer : Hootsuite

We are seeking a  Systems Administrator to join our dynamic IT team. In this role, you will be responsible for the support , maintenance, and enhancement of our IT infrastructure. Your expertise will ensure the stability, security, and efficiency of our systems, enabling our business to operate smoothly and securely.

WHAT YOU’LL DO: 

• Support, maintain and recommend  improvements and advancements of IT Infrastructure services, including Tableau, our global data analytics platform, and Active Directory 
• Administer and maintain  Single Sign On services through Okta, deploying new integrations and supporting existing integrations. 
• Administer, deploy, and secure corporate Windows Server infrastructure
• Patch and support Windows clients 
• Manage and support macOS and WIndows clients leveraging our  MDM solutions, JAMF, InTune & Automox
• Evolve existing infrastructure using Infrastructure as Code practices and tooling such as upgrading repos, performing drift checks, identifying potentially new ways of putting the Terrafom / ansible repos, etc. 
• Maintain service implementation and support procedures and policies, including evaluation of existing practices, documentation, and training 
• Coordinate and implement software changes and upgrades to our corporate environment 
• Responsible for monitoring, backup, and restoration procedures for Active Directory 
• Provide technical support for employees and back-end system users 
• Participate in on-call rotation for Tier 1 services and IT specific security incidents 

WHAT YOU’LL NEED: 

• Some practical experience with Identity Management within an enterprise environment  
• Experience with Windows server administration 
• Experience configuring and supporting a Windows Client deployment infrastructure 
• Experience using Powershell for server and client management
• Experience with Infrastructure as Code (Terraform, Ansible) 
• Experience operating in a multi-tenant cloud infrastructure environment (AWS preferred) 
• Experience working in an Agile environment 
• Experience  with G Suite, Jira, Confluence, Slack 
• Proven ability to translate technical issues into understandable language for end-users
• Familiarity with Powershell, Shell, and Python 
• Familiarity with backup technologies 
• Familiarity with Jamf and MDM best practices 
• Familiarity with MFA technologies and practices 
• Hands on experience and understanding of a primarily SaaS-based organization 
• Willingness to learn new systems and vendors, as needed 
• Accountability: holds self and others accountable to meet commitments 
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs 
• Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems 
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding 
• Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects 

WHO YOU ARE: 

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community. 
• Curious. You are always learning and seeking ways to make things better. 
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity. 
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-CK1