City : Brampton, ON, CA

Category : Engineering

Industry : Telecommunications

Employer : Rogers

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

As part of Rogers Network PMO Transformation - Continuous Process Improvement team,  the successful candidate will be responsible for leading process definition, development and implementation activities aimed at increasing the efficiency and productivity of our national workforce through process, tool and people change management.

What you'll be doing:

• Lead the Process Champion (usually Director level) and working team through discovery, implementation, and deployment phases of multi department process initiatives
• Define the strategy for and facilitate working sessions consisting of various levels of management and practitioners.
• Determine the most effective approach for reaching agreement in a timely manner on contentious organizational issues impeding successful deployment of process initiatives
• Identify and present the key business issues requiring agreement by senior management to enable a process to be institutionalized
• Lead organizational continuous improvement and change management activities required to institutionalize process initiatives including providing training and identifying process improvement metrics
• Lead cross-functional working teams to deliver process and continuous improvements to increase customer satisfaction, improve quality and reduce operating costs, specifics include:
  • Develop and obtain consensus on problem statements
  • Work with front line to senior members of the Technology and Access Network organization
  • Discovery and Analysis of existing processes within the Access Network and Technology organization
  • Gather data, investigating cause-effect relationships, develop and obtain consensus on a suitable process design.
  • Effectively facilitate process-mapping sessions to create “As-Is” and “To-be” process maps
  • Collect, analyze, review, document, and communicate business needs and requirements.
  • Ensure that business requirements are clearly identified, prioritized and satisfied by appropriate technical and or business process solutions
  • Act as the liaison between OSS and the business clients
  • Lead definition of test cases, validate business functionality and the overall solution delivery, and may be directly involved in the implementation test process
  • Benchmark processes with comparable organizations
  • Learn and understand the tools and applications which support the business process within the Access Network Organization

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What you'll bring:

• Specialization in Process Management / Telecommunications / Systems & Application Development/ Business Management
• Strong customer focus and sensitivity to customer needs
• Advanced communication, consensus building, presentation and writing skills
• Demonstrated ability and experience working with cross-functional teams, both horizontally and vertically diverse
• Excellent people skills, whether 1:1 or in a group environment
• Project Management experience, PMP certification an asset
• Working knowledge of formal methodologies, such as Six Sigma and Lean Principles, LSS Blackbelt trained or certified
• Practiced Requirements Management experience
• Process Management experience including process mapping
• Strong statistical analysis and analytical skills
• Familiarity with telecommunications technologies
• Familiarity with either ITIL, eTOM or CMMi an asset
• Energetic self-starter who thrives in a fast-paced, ever changing environment
   

What’s in it for you?
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off
• TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • Self-driven career development programs (E.g. MyPath program)
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

This is a hybrid work position and will require you to be in office three days per week. You can choose which days in office work best for you!
 

 
Not sure if you should apply for this role? Talk to your Manager or your HR Business Partner.
 
We’ve established a set of internal hiring rules to help you find long-term success at Rogers. Click here to access Your Career @ Rogers – Ground Rules and become familiar with the new requirements.

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.
 
Posting Type: Internal and External Candidates Considered
Hiring Manager: Mario Meleca
Recruiter: Emily Doyle
Salary Grade: 6
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON 
Travel Requirements: Up to 10%
Bargaining Unit/Union: NON
Posting Category/Function: Project Management & Engineering
Referral Bonus Amount: $$0.00
 
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.  

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